Not only was the staff quite possibly the rudest, most unaccommodating that I have EVER come across in all my years of traveling the rooms were cramped and filthy. I have traveled quite a bit in my life and our experience at Hotel Palazzo Benci almost ruined the entire trip to Italy. The wireless internet is touch and go, and... More

Excellent location, a 5 min walk to the central station of Florence, extremely friendly and helpfull staff and most important an excellent value for money. Internet access is free and available in rooms and lobby and clean rooms. Can be a bit noisy from outside at times though with the church bells More

Nice hotel, very cooperative staff, though I got very small room. Its ok as I was alone. Located very close to churches, market for leather goods. Clean and hygeinic More

We were impressed with the location of Hotel Benci and the size of the property situated in the heart of Florence, near the train station. The breakfast buffet was good and included in the price. The rooms were a little outdated and the bathroom was small but functional. The only reason we didn't give it five stars for the price... More

The room was small but you don't go to Italy to stay in your room. The location is smack in the middle of all the sights to see. Just a few minutes to the Duomo. I would stay here again. More

I stayed 3 nights at this hotel, the staff were very helpful, it was easy to walk to all the attractions, the breakfast was good, there were internet cafes not far form the hotel.The rooms were clean and very comfortable, I would stay there again if I visited Florence again. Only 5 mins walk to the train station. More

A great hotel at a reasonable price, expertly run by a brother/sister team who are helpful in every respect. David Pryor Lexington, KY More

We stayed at this "luxury" hotel for 1 night because our reserved hotel room at the other side of the street was with a problem. At palazzo Benci the bedroom was clean and confortable but small, good and clean toilet, fantastic breakfast in a luxurious surrounding. But the staff were arrogant and had a "I'm superior than you" air. It... More

Rooms are terrible, provide one towel per person, very sparce bathroom amenities( one tiny sliver of soap for two people, charge for an xtra towel or pillow. Our stay was for two nights, and even that was to long. Come on...one soap the size of a silver dollar for two people for two nights! More