This was our third stay at the Cristal Palace, and we found that since our last stay in 2009, some refurbishment had taken place. The hotel has a slightly newer feel now, and the reception area is quite bright and airy - giving quite a modern feel. The rooms are fine for a city stay: not bad size, air conditioned,... More

Good for Sicily, otherwise not that impressive. I stayed there for 2 nights (paid around 100 eur). Standard room was big enough and clean, but it looked strange, absolutely not cozy. I felt like office room was there the day before but office furniture was replaced with bed and desk 2 hours prior my arrival. Not cozy at all, didn't... More

We are on tour in Sicily and stayed four days in this hotel. It is clean and the staff speaks English and is helpful; there is free wifi. Staff cheerfully brought another chair for a suitcase. Located in the heart of old Palermo. Breakfast: buffet, coffee/espresso machine, fruit, cereals, yoghurts, scrambled eggs and Italian bacon, rolls, stuffed croissants, and the... More

If ever you travel to Sicily, I would highly recommend paying up for the best possible hotel. The Cristal Palace was listed as 3 stars, but wasn't at all what I hoped for. The twin room had two "little boy" beds in it (you know the beds that are about a foot off the floor and measure 3 by 6... More

We have been very disappointed then arrived to Palermo and found that it's closed, and renovation is ongoing, we have been transferred in to another, so called, hotel located in big building but hotel is only on one (first) floor, all windows dimmed, and then open it you can see all the conditioning systems of the building. This hotel discredits... More

I enjoyed the stay here, the location was quite central, the staff were polite and the hotel was generally quite clean. The rooms were well kept and comfortable. There's not much of a bar though. We had an inclusive continental breakfast, however it had quite a limited choice. Also the lift was tiny and always took ages to come. However... More

Fantastic location on Via Roma right in the center of Palermo with many restaurants and great shopping nearby. Spacious room and comfortable bed, large washroom (For Italy) and good selection at cold breakfast. Quiet and good value for price. Reception was efficient and good guidebooks/map to Palermo available at reception.

From the time we arrived there has been dissappointment after dissappointment. The initial greeting is anything but professional; the concierge was put out to serve guests being in conversation with hotel colleagues. Coupled with the blatent false advertising on the web site, where the hotel logo has 4 stars but on arrival the logo is now associated with 3 star... More