Only stayed one night between flying in and joining a ship the following day. BUT - this is a beautiful building, full of character and charm. The hotel staff were very friendly and helpful. The breakfast was excellent. It is a ten minute walk from the cruise terminal and is surrounded by superb places to eat. Highly recommended...

We had high hopes for this Grand Dame of hotels but some of the authentic feeling has been lost in the shabbiness of the rooms and occasionally poor service. The poor service began when I never received a response to my email regarding the cost of parking only to find on arrival that it was about 20 euros a day... More

Tired looking entrance. We were offered a room with loud noise from air conditiontiong or sth like that. Was on third floor. No view didn't expect but noise was unexpected. We had that noise for 24hrs. I had noise back home next our house which is undergoing new construction so I wanted to get away from that noise. But here... More

Checked in yesterday midday, No porters to help with luggage. One old creaky lift that won't take more than a bag of potatoes. Room very spacious, Air con doesn't work so it's like a sauna, They say they'll turn it on in June. No water from the cold tap - they did send up a plumber who did fix it.... More

This grande dame of a hotel will transport you back in time. With the brass, red carpets, ornate salons and antiques, you can just imagine the likes of Wagner composing Parsifal here (he did), spies, diplomats and politicians mixing over glasses of Marsala (they did). But fortunately the rooms have been modernized where it counts (the bathrooms). Staff were super... More

The old world charm of Palermo is in this hotel which was formerly a palazzo. The hotel, like Palermo itself, is shabby chic and for me that is the unique appeal. Far from run down, the hotel is large, but gracious and warm. The architecture is appealing and the hotel is in a perfect location to get everywhere in the... More

My wife & I stayed here for 3 days with our newborn baby and it was heaven of calm and comfort for us. The rooms have high ceilings and are big which is just what you need when you have a lot of stuff with you. The rooms are comfortable but not indulgent. New bathrooms which are nice. Breakfast is... More

I chose this hotel since it reminded me the atmosphere from a movie "Le consequenze dell'amore" (by Paolo Sorrentino). I liked its internal design, historic architecture and breakfast was ok too. The rooms are not in perfect condition. And you have to pay extra for wifi. Location perfect. They made some mistakes in my final invoice (let's say this was... More

As several previous reviews state the hotel can appear tired in places, this is mainly due to the worn carpeting that is evident throughout the hotel. However the overall appearance, quality and standard of the hotel is great with a fantastic array of original features being evident in all of the public rooms. Our bedroom was huge with a small... More