THEFT of a expensive camera from room rude unhelpful reception staff not worth the money 500euros a night, would expect to pay 150euros max for this. gave bad recommendations for restaurants to eat at. more

This one looks exactly like the pictures on their website. The location is amazing!!! I would definitely recommend this hotel to anyone visiting Milan. The hotel room itself was perfect - more than adequate size for 2 people, you certainly don't need to dance around each other, very comfortable bed, curtains that work on a switch mechanism, but doesn't lose... more

Just came back from a three days' stay in the Gray for business . Baddest experience in Milan ever . The room was way too hot and temperature couldn't be controlled . One might think to open the windows but this is impossible because there was too much noise in the street . The first night we were awakened around... more

Stayed for a business trip for 1 night. It was OK but, for the price, was pretty disappointing. Room looks fancy but it just a bit a irritating (curtains close with a slow electric button; I'm capable of closing my own curtains. Also don't need a big leaf in my sink and wish the subtle lighting actually allowed me to... more

The Gray Hotel, Milano: NEVER Stay there Date: 15 February 2008 Reviewer: A TripAdvisor Member, Moscow Russia I have chosen to stay at the Gray Hotel Milano during my business trip to Milan (what a mistake!). One good thing (and the only one) about this hotel is location - close to Duomo, shopping etc. The rest is just absolutely terrible.... more

The good: the location is fantastic, literally a few steps from the Duomo, any closer to the Duomo you would be inside it. The (small) lobby looks good. The staff are courteous and smiling, if not exactly falling over themselves to help customers. The room was very clean. The bad: My room had all the gadgets (CD player, DVD player,... more

I have stayed in many Milan hotels, and the Gray rates among the best. It is well priced, stylish and comfortable. The location, right next to the Galleria Emmanuele shopping mall, is perfect (the hotel has a stunning suite overlooking interior of the mall itself - worth asking the front desk to show it to you, it's amazing). My room... more

I considerd very intensively before I chose this hotel. It looked very stylish on the photos and is situated very central. On arrival we were shocked because the room was very, very small. Furthermore, the heating didn't work and we tried to regulate the ac, but it didn-t work. At the reception we were told that the ac can only... more

Is this a nice hotel.....? Sure it is. But when your paying 440 Euro's a night I'd expect a bit more service than what were were given at the Gray Hotel. One certain receptionist behind the counter was exceptionally rude the whole 4 days we were there. It was an inconvenience to call a taxi, she actually tapped her foot... more