Unfortunately our stay in the Westin Palace Milan was less than satisfactory. Being an SPG Platinum member: this was unfortunate.
Upon check-in the receptionist did not recognize our status, further more she asked four times if my male partner and where sure we were OK with a queen size bed or wanted a twin room, we had mentioned the first...
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A good hotel overall. It had everything you'd want. The room was typically italian, very over decorated, some would like this, I prefer the more modern look but everything was very pleasant if a little on the small side. Good bed, good shower. Outrageously expensive breakfast 38euro!! so I never explored that option - its in a good, easily accessible...
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Dear Bjam F,
Thank you for your comments and for making the time to share them on Tripadvisor. The hotel interior décor is in imperial style, updated with very state of the art comfort when it comes to the Westin Heavenly Bed and Heavenly Shower, as you have personally experienced. We’re sorry that you decided to forgo the breakfast experience...
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The hotel is very well located. It is right opposite the principe de savoi. The service was wonderful. The deluxe rooms are a wonderful size and spacious. The regular rooms are however tiny but very cheerfully done. The hotel has a spa which is decent. The staff at this hotel is particularly warm and friendly which is rare for some...
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Dear PSJ1234,
Thank you very much for taking the time to write about your experience at the hotel. From your comments it looks like you know the hotel well, which makes this review even more valuable to us and to travelers using this website. We’re delighted to know that you found our hospitality enjoyable and look forward to welcoming you...
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This is not the hotel to stay in if you want to be right in the hub of Milan. However, it is a reliable hotel and you can expect a good experience here. Actually the most surprising part of the hotel is the quality of the breakfast. It is really good as is the coffee. If you don't like your...
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Dear JoMarch,
We appreciate your writing on Tripadvisor about your stay at the Westin Palace Milan and your positive comments. We’re particularly glad to know that you found breakfast to be of good quality and that the staff made every effort to make your stay comfortable. We hope to welcome you back soon!
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The hotel location is amazing and has great views of the duomo. The staff was very courteous and responsive (and particularly patient with my non-Italian language skills). I was upgraded to an amazing or I'm with my Starwood status and was thrilled - there was an en suite steam room! My only complaint would be to echo what others have...
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Hello Keightat8 and thank you so much for your appreciative comments. It makes our day to know that we have made a guest happy and provided a great experience. We appreciate your very fair assessment of prices at the hotel and will certainly keep it in mind. Hope to welcome you again when you next come to Milan!
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We booked the Westin Palace on a Lastminute.com secret hotel deal and got a great price. Based on what we paid the hotel was excellent value.The room was stunning - a huge bedroom, beautifully decorated and furnished. The bed itself was probably the biggest I have ever slept in. In addition to the bedroom there was a walk in wardrobe/dressing...
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Dear lilylongshanks,
Thank you for sharing your experience on Tripadvisor and for your comments on the hotel and its neighborhood. We’re happy that you found the room comfy and it is correct that the lack of hot water kettle in the room is due to Italian safety regulations, there is a flyer in the room advising of that and hot...
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Everything Perfect - My Room was lovely spacious & comfortable. Nice Bathroom with bathtub/shower & bathrobe & slippers. Sunday morning i spoilt myself with breakfast in bed which was excellent, & chosen from the "superfoods" healthy choice menu. All the employees were wonderful. Reception was very welcoming & helpful. Concierge very happy to help. Business centre was great & gave...
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Thank you for posting about your stay, TheStylishTraveller, we’re thrilled to know that you had a great stay and it looks like you made the most of the Westin pampering experience, from the Heavenly Bed to a Superfoods breakfast, good for you! Be well until your next Westin stay.
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Stayed one night before an early flight. Price was good for luxury hotel but breakfast was pricey. Try to get a rate that includes breakfast. Rooms could use freshening up. Temperature control in the rooms is an issue.
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Dear JAR55,
Thank you for your review and for sharing the tip about breakfast inclusive rates. We’re glad you enjoyed your brief stay and will certainly be looking into the in-room temperature control system. We look forward to welcoming you again!
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Tedious check in process, and tired rooms. Taps in the bathroom made a racket when running and water pressure in the shower was poor. The worst was the temperature in the room which we could not get down below 24c. When we enquired we were advised that air conditioning control wasn't available in our room at this time of year-in...
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Dear LindsayCRees,
Thank you for taking the time to post about your experience here on Tripadvisor, we are sorry to know that it was not to your expectations. We are aware that a number of rooms at the hotel, like the one you and your friends had, are due for renovation works and these are scheduled to take place soon....
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This Westin was very upscale and nice but they price gouged everything. Here are some examples. Of course room service is always more experience but 13 Euros for a bowl of cereal is insane. A coke in the mini bar was about 10 Euros. So we decided to go down stairs to their lounge. A scope of ice cream was...
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Dear esims04,
Thank you for posting about your stay, we appreciate it. The hotel has smoking and non smoking floors, however there are unfortunately clients who will smoke in non smoking rooms. We assigned non smoking rooms though your reservations was for smoking rooms and we offered a room change. Prices at a 5* hotel need to factor in service...
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