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The Westin Palace, Milan

5.0 of 5
20 Piazza della Repubblica, 20124 Milan, Italy
Hotel amenities
The Westin Palace, Milan
Ranked #98 of 435 hotels in Milan
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687 reviews from our community

Traveller rating
    216
    261
    116
    56
    36
See reviews for
Families
82
 
Couples
260
 
Solo
56
 
Business
159
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Newport Beach, California
Top Contributor
269 reviews 269 reviews
227 hotel reviews
Reviews in 191 cities Reviews in 191 cities
756 helpful votes 756 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

HOTEL REVIEW # 210 Westin Milan MY TRAVEL STYLE: If possible, I try to stay away from business hotels and strongly prefer resorts that resemble the Four Seasons, Aman, and Oberoi but try to find similar properties at lower cost. I seek out the “wow” experiences. We stayed at this hotel to be with our friends. LOCATION: Good, not great.... More

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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 18 May 2013 NEW via mobile

The staff at the Westin Palace milan was very nice and upgraded us to a junior suite upon check in. However, the room itself looked old and needs an update. The paint was peeling and the furniture had previous damage. The location was not the best for a traveler. It may be good for a business traveler, however, it is... More

Was this review helpful? Yes 1
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review
22 May 2013

Dear Stephandjer, Thank you for posting this review The hotel location, about ten minutes from Piazza del Duomo, can have its advantages being quieter and offering a number of less touristy bars and restaurants. Still shopping and night life are just a few minutes away in Corso Como and Corso Buenos Aires. We are aware that some rooms need freshening... More

London, United Kingdom
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 18 May 2013 NEW via mobile

Central location makes this hotel very convenient for business travellers, but you can spend there a decent weekend as well. Last time I stayed in renovated room, which was fairly convenient and well appointed, although wall colour pallette needs serious rethinking. Room size is ok for one person, but would be rather small for two (but this is often the... More

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review
22 May 2013

Dear Vadim T, We are very glad to know that you enjoyed this visit to Milan and found your stay in our of our renovated rooms comfortable. And we’re also particularly glad to know that you particularly appreciated two of our Westin signature programs, the Gear Lending for renting running shoes and the Jing Tea. We are indeed unable to... More

Malta
Top Contributor
50 reviews 50 reviews
33 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

After reading other reviews it seems that maybe I was unlucky in the room I stayed in at the Westin Palace. The bathroom fittings in the bathroom certainly needed changing and the room seemed a bit faded. I was only staying for one night so this didn't bother me as the bed was extremely comfortable and the room was clean... More

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See 2 more reviews by MaltaTeresa for Milan
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review
22 May 2013

Dear MaltaTeresa, Thank you for your comments, we are very glad to know you enjoyed your stay and found the staff pleasant. Your reservation was for a single room so unfortunately not one of our largest room types. We are gradually renovating and rebuilding these rooms to make them more comfortable for our guests. We offer excellent room rate deals... More

Dallas, TX
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 15 May 2013

This hotel must have gone through a recent remodel. Our room was quite spacious and very tastefully decorated. Our room overlooked the plaza and enjoyed the view. The location was an easy walk to most of the more famous attractions and the metro station was convenient for all others. We stayed at three Westin properties on this trip and this... More

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See 4 more reviews by TheOCfromBigD for Milan
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review
22 May 2013

Dear TheOCfromBigD; We are delighted that you loved your renovated room and its style. Rooms overlooking the piazza and its gardens are particularly pleasant at this time of the year and windows are well insulated to keep the noise out so guests can relax and fully enjoy their rest in our Westin Heavenly Bed, like you did. Thanks for sharing... More

Ginevra
Top Contributor
84 reviews 84 reviews
29 hotel reviews
Reviews in 52 cities Reviews in 52 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 14 May 2013

We had two excellent nights at the Westin Hotel in May 2013. Let's start from the very beginning: the hotel has a vallet parking service, with polite and professional people, so the first impression was good. Lobby and Reception: the lobby is pretty large and lighty, well furbished in a classic way. People at the reception have been proper and... More

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See 8 more reviews by d_agva for Milan
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review
22 May 2013

Dear d_agva, Thank you for your thoughtful review, it provides the kind of detailed comments that are valuable to us in order to understand what our guests wish to have on their stays and we are delighted to know that you found your experience at the hotel an excellent one. With regard to your remarks, internet is offered free of... More

Poland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 12 May 2013

After spending 4 week in Le Westin in Montreal my expectations were high, especially, that the Westin Palace is a 5-star hotel. Unfortunately... Rooms: Fancy, still it is a matter of preference. I prefer modern style, but ok. Unfortunately poorly maintained: dripping tap, noise in pipes, wallpaper falling out, stained carpet, cracks on the ceiling. Staff: The appeared like the... More

Was this review helpful? Yes 1
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review
15 May 2013

Dear Marcin M, We truly regret reading that you were disappointed with your stay and that you felt is was not good value for your preferred corporate rate. Of course business travelers need to be able to use the fitness facility after a day of work, that is why our WestinWorkOut is available to in-house guests 24/7.During non-staffed hours you... More

NYC, NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 12 May 2013

For the star ranking that this hotel has its not worth the money. The breakfast buffet, I've seen better at lesser hotels, and they charge what, 40 euros here? The room service menu at night, before 12 has nothing substantive on it to eat. I've stayed regularly at the Le Meridien in Vilnius which is probably the deadest SPG hotel... More

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review
15 May 2013

Dear GerhardtKallus, We appreciate your detailed review and your comments on food & beverage services at the hotel. They will be of great value to our new department supervisor for improving guest experience. We are truly sorry to know that we let down your very reasonable expectations. With regard to the charging of cover fees, this is processed by the... More

Hong Kong, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 11 May 2013

Good location, 1 min walk to metro station "Repubblica", 5-7 mins walk to Central Train Station "Stazione Centrale", walking distance can save some metro cost. In general staffs are polite and helpful, however the last morning before we checked out, the staffs were impolite and not helpful, I speak English to a young girl staff at reception and she seems... More

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review
14 May 2013

Dear Angela W, Thank you for sharing these comments. We are truly sorry to know that the check-out experience left you with a poor impression of our staff. The young girl you interacted with is a school trainee, here to observe and learn, this is why she turned to a staff member to refer your request and the staff member... More

Senior Contributor
43 reviews 43 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 11 May 2013

This is a beautiful hotel with lovely rooms. The hotel staff are friendly and helpful. We asked for a good place to get sandwiches. They suggested Bianco Latte, which was just a few blocks away. It was a delightful place with very good food! We took the metro to the hotel. The metro is right in front of the hotel... More

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See 5 more reviews by Shiwrites for Milan
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review
14 May 2013

Dear Shiwrites, Thank you for sharing these comments, they are much appreciated! We are so very happy to know you had a good stay and that the meal suggestion our staff provided proved to be a success. We hope we will have the pleasure of welcoming you back should you return to Milan. More

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Hotel Summarization (Beta)

What travellers say

  • Train station(38)
  • Very nice(29)
  • Star hotel(23)
  • Room service(17)
  • Junior suite(15)
  • Heavenly beds(9)
  • Air conditioning(9)
  • Short walk(7)
  • Friendly and helpful(5)
  • Rooms are spacious(3)

Additional Information about The Westin Palace, Milan

Address: 20 Piazza della Repubblica, 20124 Milan, Italy
Region: Italy > Lombardy > Milan
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#18 Romantic Hotels in Milan
#56 Family Hotels in Milan
#68 Luxury Hotels in Milan
#91 Business Hotels in Milan
Price range (per night): INR10,539 - 40,333
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Discover a place where you can be at your best. Upon entering The Westin Palace, Milan, we welcome you with sights, sounds and scents to stir your soul and replenish your spirit. Leave the outside world behind and allow you senses to be elevated. You have found your place to relax, revive and experience renewal. ... more   less 
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Also Known As:
The Westin Palace, Milan Hotel Milan
The Westin Palace, Milan Hotel
Westin Palace Milan
Westin Milan
Milan Westin

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The Westin Palace, Milan
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