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All 89 Genoa hotels »

BEST WESTERN Hotel Metropoli

3.0 of 5
Piazza Fontane Marose, 16123 Genoa, Italy
Hotel amenities
Ranked #3 of 89 hotels in Genoa
4.5 of 5 stars 237 Reviews
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237 reviews from our community

What travellers say about this hotel
  • Friendly and helpful(4)
  • Good breakfast(4)
  • Old city(4)
Traveller rating
    101
    108
    15
    11
    2
Only show reviews for Family (47) | Couples (64) | Business (26)
Date Rating
sleepyjuli
Rio de Janeiro, RJ
Senior Contributor
21 reviews
7 helpful votes
4 of 5 stars Reviewed 30 January 2012

My family and I stayed at this hotel in late October 2011. The lobby was undergoing renovations but that didn't really bother us. My sister and I had a "women's room" and it was much larger than our parents' regular room. We also had L'Occitane bath products. Both rooms had a queen bed, a flat screen tv and a mini... More

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CinziaCustomerCare, Responsabile relazioni pubbliche at BEST WESTERN Hotel Metropoli, responded to this review
14 February 2012

Thank you for the very informative comment you wrote about all the services the Metropoli offers! Women room is a fairly new cluster we have for our female guests who we like to pamper in a special way. Besides the L’Occitane bath products there is also the professional hairdryer, the magnifier glas in the bathroom and the kettle with 4... More

PJBWexford_Ireland
Wexford, Ireland
Top Contributor
52 reviews
15 helpful votes
3 of 5 stars Reviewed 8 January 2012
1
person found this review helpful

Hotel is centrally located upstairs over some commercial premises. Parking is in a public car park some sistance from the hotel. While we had a king size bed our room was quite small and the bathroom a little dated. However every place was very clean. Friendly reception staff and excellent breakfast! More

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CinziaCustomerCare, Responsabile relazioni con la clientela at BEST WESTERN Hotel Metropoli, responded to this review
3 February 2012

Thank you very much for the compliments to the staff and glad to know that you enjoyed the buffet breakfast: with a wide selection of fresh products, we try to meet everybody’s tastes and make you discover the flavors of our region. And after our delicious homemade jams, the city centre is just outside our doors for you to discover!... More

stevebevan
Nice, France
Reviewer
5 reviews
6 helpful votes
5 of 5 stars Reviewed 8 January 2012

Very pleasant hotel ideally situated on a squqre near the old town and the Piazza Ferrari. Very professional multi lingual staff at reception. Nice breakfast. Overall good value for money. More

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CinziaCustomerCare, Responsabile relazioni con la clientela at BEST WESTERN Hotel Metropoli, responded to this review
2 February 2012

The location is definitely our strong point and together with our enthusiasm we try to leave you a good experience worth to be shared with the others and why not… also on tripadvisor! Hope starting the new year in Genoa will bring you good luck. Thanks again for staying with us and for your nice comments! Paola Loffredo F.O. &... More

ScottRo
Cairns
Contributor
14 reviews
21 helpful votes
5 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

Stayed here for 4 nights in early December 2011. As this was our honeymoon, we were given an extremely large room on the top floor. King bed with a small fridge and plenty of room to spread out. Breakfast was part of our package and was a very good selection each morning with plenty of tables to sit at. Cereals,... More

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CinziaCustomerCare, Responsabile relazioni con la clientela at BEST WESTERN Hotel Metropoli, responded to this review
2 February 2012

It is nice that you think about the hotel Metropoli as part of your honeymoon album! Breakfast is our pride and it seems you really enjoyed it. Hope you liked the Genoese freshly baked Focaccia and our world famous Italian expresso. Your tips about Genoa will be surely useful as our suggestions probably helped you to discover our lovely city.... More

lucabran
Milano
Senior Contributor
44 reviews
25 helpful votes
5 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

Best location, downtown, close to everything, staff is nice and helpful. Rooms are ok, ask for a big one. Wi fi free of charge in the lobby. More

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CinziaCustomerCare, Responsabile relazioni con la clientela at BEST WESTERN Hotel Metropoli, responded to this review
2 February 2012

Thank you very much for sharing your experience and appreciacion. We do have different sizes of rooms depending on how many people stay and the type of reservation, but we always have the tendency to upgrade to a bigger room, no matter what..if available of course ;-) Wi-fi is a plus as we like to offer all over the property... More

trevor432990
Hastings, United Kingdom
Reviewer
3 reviews
2 of 5 stars Reviewed 28 November 2011

Stayed in this hotel for two nights before and after my cruise with MSC and whilst the hotel is in a good location to explore Genoa it is also located in what I can only call an 'amphitheatre of sound' which if it happens to be a busy weekend night can resound into your bedroom even with the double glazing... More

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Metropoli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Metropoli, responded to this review
9 December 2011

Dear Trevor, as we always say, one of our best features is to be in the very heart of the city, facing one of the most romantic squares in town and sometimes it takes time to get adjusted to the noise of the citylife. We are happy and proud you liked our breakfast and thank you for the compliments you... More

llmjmd
Westerly, R.I.
2 reviews
4 of 5 stars Reviewed 3 November 2011

We began our vacation in Genova - unknown to us, during "Boat Week". We found our hotel to be very close to all the action, extremely clean and comfortable. The most important part of our stay here was the cheerful and pleasant attitudes of the employees. Breakfast was remarkable varied - all delicious! It is a great place to stay... More

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Gianluca Faziola, Responsabile relazioni con la clientela at BEST WESTERN Hotel Metropoli, responded to this review
16 November 2011

It has been a real pleasure having you over and getting to know you. I understand when you talk about the confusion during the boat show week; it is the busiest week of the year to us! Glad you enjoyed our breakfast and our local products that we like to offer to celebrate our region! And of course the wi-fi... More

ChrisT152
Boston, Massachusetts
Contributor
14 reviews
5 helpful votes
5 of 5 stars Reviewed 3 November 2011
1
person found this review helpful

A charming hotel in the old town of Genoa, the Hotel Metropoli offers great value for your buck. The rooms are small but very stylish - I loved the mix of modern and old design. Great breakfast, very friendly staff and free Wi-Fi. Definitely a thumbs up! More

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Gianluca Faziola, Responsabile relazioni con la clientela at BEST WESTERN Hotel Metropoli, responded to this review
16 November 2011

Our conception of hospitality is also to mix the modern with the old style of the ancient building in the heart of the historic center where we are. But it is also to make our guest feel comfortable and pampered! Thank you for your kind comments and come back again! Cinzia Cantatore F.O. & Customer Care BEST WESTERN Hotel Metropoli More

JackSmith66
Tel Aviv, Israel
Reviewer
3 reviews
3 helpful votes
4 of 5 stars Reviewed 16 October 2011
1
person found this review helpful

Conveniently located at the edge of the busy old town, within close walking distance to the main tourist sites. ( Why should a sensible tourist pick Genova as his destination in the first place is a separate question...). Hotel facilities are fine, and the staff is friendly and helpful. With some more effort, this hotel could do even better. Examples:... More

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Gianluca Faziola, Responsabile relazioni con la clientela at BEST WESTERN Hotel Metropoli, responded to this review
16 November 2011

Dear Jack Smith thank you for sharing your experience at the Hotel Metropoli on this website and for the nice comments about the staff. The problem you experienced with the wi-fi connection was actually a huge default of the internal system and we had to change few antennas to restore the service. Sorry you’ve got caught in the middle of... More

thesheriff89
London, United Kingdom
Reviewer
3 reviews
3 helpful votes
5 of 5 stars Reviewed 7 August 2011
2
people found this review helpful

The staff were excellent & always very helpful. Breakfast was very good with plenty of choice and replenished throughout the morning session. Free On-line access and printing facilities. Our room on the back of the Hotel was a reasonable size with a good "on-suite bathroom" and very quiet. More

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Gianluca Faziola, Responsabile relazioni con la clientela at BEST WESTERN Hotel Metropoli, responded to this review
20 August 2011

What a wonderful compliment you paied to the staff! Thank you so much for it! We are so proud to work with passion and see that our efforts are appreciated. Happy you enjoyed our buffet breakfast which is also our pride, with the typical products of our region served fresh every morning and yes, of course, the free wi-fi internet... More

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BEST WESTERN Hotel Metropoli Also Known As

  • Best Western Metropoli
  • Best Western Genoa
  • Genoa Best Western
Address: Piazza Fontane Marose, 16123 Genoa, Italy

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