Rome is beautiful. The residence suites is the worst place i have ever stayed.
From check in to departure the staff were rude and unhelpful and sometimes very upsetting. Dont know if it is because we were a group of women that we were treated so badly but from talking to other british travelers staying I think everyone has a...
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Dear guest
Firstable I want give you a little suggestion for the future. Regarding your rewiev is better that you speak about only of your stay and not about the stay of other people, because if somebody have had some problems we have done all our best to provide to fix them. And I can confirm for sure that all...
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Please do not use this hotel. I am writing this order to protect others from what is the worst holiday experience I have and indeed any one I have told about this hotel has ever come across.
A summary would be our rooms were nothing as described and we were asked to pay 40euro to use the kettles in the...
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that's Tabsolutely comic to think about the imagination of the customer to have built a castle of lies just to have a poor repayment by expedia.
In fact his fanciful complaint was not considered by the local Police.
Expedia is aware of the truth in all its details, such as your cancellation.
Out of respect for our clients, we can...
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I come to Rome twice a year - I always stay at this hotel and I highly recommend it.
The residence is a true secret jewel in the chaotic Rome - only steps away from the Vatican, from its roof terrace you have a breathtaking view of Saint Peter's.
On this roof terrace, the owner created a cozy place with...
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I am just back from a month in Rome where I lead a study abroad trip with 12 university students. Because our usual residence was booked, 6 students stayed at this residence, 3 in each room. The rooms were so small that the bed in the "living room" required the table to be pushed against the wall where the kitchen...
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Dear guest
I'm sorry for your negative experience. We are a young Residence and we try to do our best always. We have found some little problems with your stay but we have fixed all the problems in a few days. At least you told me that everything was ok and you have had a nice stay. Inside the Residence...
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I have just arrived back from a 3 night stay with a friend at The Residence Vatican Suites. This hotel is absolutely awesome. It is a few minutes walk from The Vatican itself and only a 15 -20minute walk in to the main strip, or a 5-10 minute bus ride. The location is spot on. 3 mins walk and their...
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Do not expect any customer service at this hotel. The "liquid" breakfast was supposed to be from 8am to 10:30am each day. The days we were there, no one showed up to open up the room holding the liquids until after 8:30am if at all. The office is staffed some of the time. We picked up our keys from an...
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Dear guest
firstable. The time of check in in the Residence is from 14:00 p.m. When you are arrived in the Residence that's was before 2 p.m. so we have provided to give you the key of the room and we have done the chek in when the reception has been re-opened. Just like Residence we haven't the 24/24 like...
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Great place, great people, always friendly and helpful.
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We stayed 4 nights in this poor excuse for a hotel. Really it a basic apartment building that lets its very basic (though admittedly clean) rooms by the day. It is not really a hotel in any other sense - no bar, cafe,intermittently manned reception. Whilst each room is supposed to have air conditioning in fact it simply makes a...
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Dear guest
We are sorry if we have generated in you the conviction to give the Hotel's services. Like Residence we don't give breackfast , or bar services or cafe because inside the room you can find the kitchenette fully equipped for a self catering breackfast or lunch or dinner. The apartment is finished in an elegant way. You can...
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My two teenagers and I were pleasantly surprised at how nice the rooms at the hotel were during our two night stay. They were also very clean. The people at the desk were very helpful and had a great sense of humor. The air conditioner was not quite strong enough to cool two rooms, but when we asked for a...
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greetings,
family of four just came back from one week stay in Rome at residence vatican suites.
location : right next to vatican, easy walk to st-peter square. for vatican museum, it`s a longer walk however as you have to go to the north entrance of vatican so expect a 15 minutes walk. it`s located in a quiet and residential...
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