After reading several uncomplimentary reviews on this hotel, I was hesitant to make reservations, but decided to go ahead. I followed up my hostel site reservation which included a deposit with an e-mail directly to the hotel. They responded with my reservation confirmation and answered all my questions. Upon arrival, the receptionist was able to show us two possible rooms.... More

My friends booked a room here for our stay in Rome, and right away we had problems. Their website said that we could pay by credit card, that breakfast was included and that there was free wireless internet. None of these things turned out to be true, which meant a late-night run to the ATM to withdraw hundreds of euros... More

After a couple of weeks they cancelled our booking for no reason at all (they blamed it on my credit card, while my bank confirmed it’s nothing wrong with it). Not until Hostelworld shut them off did they confirm our booking. When we arrived they started quarreling and wanted much more than the agreed price. Not until we threatened to... More

It was our first time overseas, had short time to plan the trip as the main reason was for business in Barcelona. Thought it would be great to see Rome on the way home. On arrival ,even though we had reservations they said they didn’t have our booking. Sheer terror over took us as it was late and we had... More

HOTEL CAPUT MUNDI: bad choice indeed!!! They WILL CANCEL YOUR RESERVATION at the last minute with an excuse, if they will find a longer and gainful reservation. Happened that to us four friends, during the Maratona days in 2007: after 2 months that they had confirmed the reservation and validated it even 2 days before, the morning before the day... More

We had reservations at this hotel through orbitz. We arrived around 7.30 p.m. and gave the recpetionist the reservation confirmation printout from orbitz. The guy started shouting at us in italian. HE thrw the register book at us and started saying all full. even though we told him we had confirmation he didnot give us a room. Terrible people no... More

Never ever stay here!!! After thinking I was ok going through Expedia and getting a hotel reserved online, I traveled to Rome. When I got there I exited the station walked a few blocks to this hotel. It was very late I just wanted to check in. Immediately I knew I was in trouble as the owner of the Hotel... More

I stayed at the Sunshine House for 4 nights. Well, the building the Sunshine House is in. We were booked to stay at the Sunshine House, but we were put into two other hotels in the same building. The man who works the night shift is ancient, and marginally helpful, although he would not let us use the phone, when... More

Bathroom tiny and no fresh towels when old ones obviously not to be used anymore. No hair-dryer. Very unfriendly man at the desk. Hotel hard to find - in the fith floor with a dangerous lift. All the nights have to be paid at arrival CASH even thought the door is full of VISA,.... stickers.... In the mornings there was... More