Via email I had reserved a room at Via del Pantheon 57, a room which Casaromana manages. When we arrived at the location, my phone rang and the owner told us to walk to another street as Via del Pantheon 57 was already booked. I was furious: The deal had been clear, we had a booking in Via del Pantheon....
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The operators asked us to prearrange a time for our arrival, and agreed on 10am, confirmed by email. We waited in the street in the rain for 20 minutes, then rang their contact number and someone came at 10:40, accusing us of not having made the arrangement. The apartment was not ready and we had to leave and come back...
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Knowing the high prices of Rome, this is one of the cheapest. You should know that they have several apartments in Rome, and they decide where they put you. You see a person at the arrival and then you are completely in your own. The room was very clean, and it was provided with air conditioning, TV and a heater....
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We had a very BAD experience at Casaromana which appears to be an outlet with several apartments throughout Rome. There was no reception, public areas and service. When we reached the property at Via Monterone, we had to call and wait 20 minutes for a man to arrive and walk us to another property. After checking into our room and...
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