I found the property to be most adequite. The room was clean, comfortable, quite, and pleasantly differant. The contemporary styling with mood lights was a refreshing change from the typical drab hotel room. The staff was friendly but not over bearing. The breakfast buffet was good and certainly pleantiful. Because of the lack of consistancy of the Best Western brand...
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Dear calflyer80,
thanks for your kind review.
We are very glad to read that you enjoyed your stay at our hotel and changed your mind about the Best Western brand, so welcome in the Best Western family, we hope you'll come back soon to visit us.
Best regards.
Cinzia
Booking Department
Best Western Premier Hotel Royal Santina
Roscioli Hotels Group...
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We stayed in two rooms.
One was a shocker. You could not turn the heat down to below 25C. On the second complaint, I was told it was a known problem for the rooms at the front of the hotel.
Our children stayed at the back, and their room was perfect.
Such a pity as the rooms layouts and ceanliness...
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Dear Peter D, thank you for taking your time in reporting the problem you have suffered during your stay with us. All comments either positive or negative are important for us to understand what needs to be improved.
We would like to thank you also for having expressed your satisfaction about the other services our property provides, such as the...
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Service=Excellent
Value=Excellent
Sleep Quality=Excellent
Cleanliness=Excellent
Location=Excellent
Rooms=Excellent
the stuff=Excellent
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Dear alexhaimo,
Thank you for having been our guest. Hope to have the opportunity to see you soon.
Our warmest regards.
Cinzia
Booking Department
Best Western Premier Hotel Royal Santina
Roscioli Hotels Group - Rome
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This place came recommended to us by an Italian friend . She stays here when she visits Rome. Location is across from the Roma termini. But to get to the main attractions you have to walk (which we did) or grab a taxi. Rooms are ultra modern and our son loved the mood lighting. Extremely clean and roomier than most...
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pro:
excellent rooms with all kind of comforts: newspaper, pillow of choice, space, free wifi, bath tub and rain shower, use of bathrobe and slippers. Best of all: l'occitane beauty products. Very luxurious feel to this stay. Good breakfast with fresh products. Although coffee came from a machine it was good. Excellent location right next to Termini station (although area...
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Dear squizz20
We are very pleased to read you have appreciated our hotel and services and that your stay was comfortable. Thank you very much for your nice review.
Thanks also for the comment regarding our restaurant, we are glad when our guests share with us their impressions and advices, that's very important in order for us to acknowledge what...
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Washbasin and shower clog up. It took two days to solve the problem. Modern design of the room but no privacy, at least for the toilettes which are separated from the room by a simple sliding glass wall.
Breakfast buffet is plentiful but "espresso" and "cappuccino" are from a press button machine with the quality you can expect from such...
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Dear Olivier B
First of all we would like to apologize for not having satisfied your expectations. We are very sorry to read you did not like our new rooms style and breakfast offered.
However we would like to thank you for having reported your disatisfaction, all comments either positive and negative are important as they help us to focus...
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First off the hotel is extremely well located - across from Termini. Easy access to the airport, subway, long distance trains, cabs, organized tours and the hop on hop off buses. Completely safe area.The hotel was totally renovated quite recently. Very modern style rooms including mood lighting. The rooms are well soundproofed. Everything inside the room is new & worked...
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Dear Jetset707,
We feel flattered to be defined an excellent choice and we thank you for the nice words spent about our hotel.
We are very content we have satisfied your lodging needs and expectations and we thank you for having chosen our property to spend your holidays in Rome.
We will be pleased to welcome and serve you once...
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Hotel is modern with colored lights in the rooms. Bed was nice, bathroom large by european standards. Our room overlooked the quiet "smoking" courtyard, but there was nobody there so it was especially peaceful.
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Dear jimmythec1,
thank you for th nice comment and also for the precious and useful advices you've given to anybody who is planning to book our hotel and likes to find peace and quietness right in the centre of town.
We wish there'll be another opportunity to welcome you at our hotel soon.
Warmest regards.
Cinzia
Booking Department
Best Western...
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we arrived and our room wasn't ready so we went on a guided tour. after several hours, we returned and go into our room. we found it rather spacious for a european hotel. the bed frame was such that i stubbed my toe on it 3 times in 4 hours. the balcony was nice, but it was noisy outside all...
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Dear OUILEY,
Thank you very much for having spent some of your time to write a comment about your stay at our hotel.
We are sorry to read you received no assistance from our desk staff and, in order to make enquiries and take the needed measures, we would be grateful if you could provide us with some more details...
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We really enjoyed staying at the Royal santina. The Hotel staff are friendly and helpful. The room was excellent, beds were comfortable and we found it very quiet at night. We enjoyed a really good Breakfast with plenty of choice. There is free internet access in the lobby which meant we could check in online for the homebound journey. The...
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Dear christine w,
We are very content you ladies had such a good time and enjoyed so much your stay at our hotel.
Thanks a lot for having shared your experience with the TripAdvisor Community and for the compliments to our reception staff.
We are then looking forward to welcome you again on your next long weekend or maybe for...
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