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Sheraton Golf Parco de' Medici Hotel & Resort


Hotel class 4.0 of 5
Viale Salvatore Rebecchini, 39, 00148 Rome, Italy
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63% Recommend
3.0 of 5 stars 106 reviews
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By trip type
All (106)
[ Date ] [ Rating ]
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4 of 5 stars
Pippero   12 contributions
Italy
14 Jan 2010

We stayed one night, as we went to play the finals of a golf tournament. We liked very much the hotel - the room was large enough for us (two people), very clean and quiet; comfortable beds, climatization of the room OK, we had no complain at all about the accomodation, thumbs up at all for the room. The breakfast... more

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3 of 5 stars
Marleen_dM   115 contributions
Netherlands
28 Dec 2009

The hotel is situated next to the GRA which makes it very easy to reach the airport (about 15 minutes), to reach Vatican city (15 minutes by car). But far away enough for having no noise of the GRA. The service on the desk was friendly, because of the digital check in procedure it takes longer than the old fashioned... more

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5 of 5 stars
generalniot   1 contribution
22 Dec 2009 | Trip type: Business, Solo travel

Beautiful place to stay, nice stuff. Room service snacks are expensive, but this is Sheraton people :-) more

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4 of 5 stars
hansenbettina   4 contributions
Copenhagen, Denmark
22 Nov 2009 | Trip type: Couples
1
person found this review helpful

This hotel is located a bit out of the way between the city and the airport which may put some people off. But it is a scenic place with a nice swimming pool and obviously golf courses right next door. There are free shuttle buses to downtown all day, so the location is not really that big a problem. Stay... more

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1 of 5 stars
Larry1968   1 contribution
Helsinki
25 Oct 2009 | Trip type: Friends getaway

Rooms extremely small. Booked a twin room, received first a double room with a extra bed...no excuses. The twin room we received was extremely small. Airconditioning was non-existing...it shut off within 5 minutes you had turned it on. Service was lousy..... The reception was so overcrowded all the time that you could not get any service and ..and when you... more

Management response from
Simone Iovacchini, Manager of Operations

Dear Sir/Madam, thank you for your review on TripAdvisor. I have read your comment about the room assigned with the extra bed , instead of a twin room and I apologise for that. In order of service at the front desk we are aware that sometimes, due to very high occupancy in the hotel, the front office service suffers and...

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1 of 5 stars
stvoss   1 contribution
Australia
19 Oct 2009 | Trip type: Couples
1
person found this review helpful

We know after being in Rome that unless you are paying high price you cannot expect the best, but the discusting service at the front desk, the filthy dirty room, and it was an upgrade to a suite, also the attitude when we politely asked them to find us a clean room was at best arrogant. The cost of food... more

Management response from
Simone Iovacchini, Manager of Operations

Dear Sir/Madam, thank you for your comments on TripAdvisor. I have read your comment about the service at the front desk & the prices of F&B were not up to your expectations and I apologise for that. Your review is very important for us, and we are working hard in order to improve all of these unpleasant aspects about your...

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1 of 5 stars
quirdavi   4 contributions
Leixlip, Ireland
16 Oct 2009 | Trip type: Business
1
person found this review helpful

I was in this hotel for 3 days on business for an event that was running in the hotel. The rooms were very small and cramped with no Air Conditioning and limited windows. The Service for the desk staff was the worst I have ever seen. They were extremely slow and rude. At all times the queues at the front... more

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2 of 5 stars
wallyspain   3 contributions
Florence
5 Oct 2009 | Trip type: Solo travel

I was only there for one night before traveling further, I expected from sheraton to have good service, but unfortunately this was absolutely not the case. They were to busy with checking in a convention that the ordinary guest who most likely pay more, had to wait up to 30 min at the reception, this i find completely inacceptable. Drinks... more

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1 of 5 stars
AmsterdamSquirrel   82 contributions
Amsterdam, The Netherlands
4 Oct 2009 | Trip type: Business
1
person found this review helpful

Very unfriendly staff, they do not care about service at all. Charge for everything (Wifi is very expensive). Breakfast and other meals we had was terrible, very bad quality. Drinks in the bar extremly expensive. more

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1 of 5 stars
piet_heinAmsterdam   1 contribution
Amsterdam
3 Oct 2009 | Trip type: Business

If you think Sheraton stands for service, think again. The arrogant Italians service rubbish food and (what they should be known for) the worst espresso and coffee I have ever seen. The breakfast is set up with scrambled eggs coming from powder with either milk or water, crappy croissants, and brown salad. The rooms had windows that could not open,... more

Management response from
Simone Iovacchini, Manager of Operations

Dear Sir/Madame thank you for your comment on Tripadvisor. I have read your review regarding your breakfast experience and I apologise for that. I really appreciated you spent your time to write your comment and we will work hard to improve our food quality and our service. Actually all of our food that we serve for breakfast (eggs, croissant etc)...

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Sheraton Golf Parco de' Medici Hotel & Resort Also Known As

  • Sheraton Hotel Parco De Medici
  • Sheraton Golf Parco Medici Hotel
  • Sheraton Rome
  • Rome Sheraton
Address: Viale Salvatore Rebecchini, 39, 00148 Rome, Italy
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