The hotel is situated next to the GRA which makes it very easy to reach the airport (about 15 minutes), to reach Vatican city (15 minutes by car). But far away enough for having no noise of the GRA. The service on the desk was friendly, because of the digital check in procedure it takes longer than the old fashioned... more

Beautiful place to stay, nice stuff. Room service snacks are expensive, but this is Sheraton people :-) more

This hotel is located a bit out of the way between the city and the airport which may put some people off. But it is a scenic place with a nice swimming pool and obviously golf courses right next door. There are free shuttle buses to downtown all day, so the location is not really that big a problem. Stay... more

Rooms extremely small. Booked a twin room, received first a double room with a extra bed...no excuses. The twin room we received was extremely small. Airconditioning was non-existing...it shut off within 5 minutes you had turned it on. Service was lousy..... The reception was so overcrowded all the time that you could not get any service and ..and when you... more

We know after being in Rome that unless you are paying high price you cannot expect the best, but the discusting service at the front desk, the filthy dirty room, and it was an upgrade to a suite, also the attitude when we politely asked them to find us a clean room was at best arrogant. The cost of food... more

I was in this hotel for 3 days on business for an event that was running in the hotel. The rooms were very small and cramped with no Air Conditioning and limited windows. The Service for the desk staff was the worst I have ever seen. They were extremely slow and rude. At all times the queues at the front... more

I was only there for one night before traveling further, I expected from sheraton to have good service, but unfortunately this was absolutely not the case. They were to busy with checking in a convention that the ordinary guest who most likely pay more, had to wait up to 30 min at the reception, this i find completely inacceptable. Drinks... more

Very unfriendly staff, they do not care about service at all. Charge for everything (Wifi is very expensive). Breakfast and other meals we had was terrible, very bad quality. Drinks in the bar extremly expensive. more

If you think Sheraton stands for service, think again. The arrogant Italians service rubbish food and (what they should be known for) the worst espresso and coffee I have ever seen. The breakfast is set up with scrambled eggs coming from powder with either milk or water, crappy croissants, and brown salad. The rooms had windows that could not open,... more