We went here because of the reviews and thankfully they were pretty accurate. The best thing was the friendly and helpful staff - particularly the eager-to-please receptionist and the desperate-to-please bartender. The location is great for the Vatican and bus and metro stops to go elsewhere. Restaurants in the area are a bit pricey but Trestevere is only a bus...
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Dear Guest,
thank you for sharing your experience at the Best Western Spring House hotel.
By telling us what you liked and how we can improve, you are helping us to exceed guests'expectations stay by stay!
We really hope that, when in Rome, our hotel will be your choice again.
My kindest regards and holidays!
Paola Pistolesi,
Customer Care Specialist
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Friends who had stayed previously at Spring House had recommended it to me so I stayed for 4 nights in late October before a cruise departing from the nearby port of Civitavecchia.
I had a single room which is narrow & long but ok for one person.You have to use the wardrobe for storage of luggage as the room is...
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Dear Guest,
let start by apologizing for the late answer to your post, but we wanted to investigate on what happened during your stay.
We take by heart all the reviews that we receive, and we surely would not leave you without an answer!
We are deeply sorry you did not feel comfortable during your stay with us!
Unfortunatelly, when...
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Very small but clean room. Excellent location, only 5 min from Vatican Museum. Metro station not too far away. And if you like bacon and eggs on breakfast this is your hotel.
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Dear Guest,
let me start by thanking you for spending part of your time to share your experience with us!
All the staff and I are very happy you enjoyed your stay in our hotel and hope to host you again very soon.
Kind regards,
Paola Pistolesi,
Customer Care Specialist
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This is a very nice hotel, with pleasant rooms (some on the small side), immaculate baths (again, small by US standards), and a wonderful breakfast. Free internet, free loaner bicycles (two), excellent and friendly staff. The breakfast is ample, varied, and will last you well into the afternoon. Just don’t try to serve yourself coffee – the staff likes to...
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Dear Guest,
let me start by thanking you for spending part of your time to share your experience with us!
All the staff and I are very happy you enjoyed your stay in our hotel and hope to host you again very soon.
Kind regards,
Paola Pistolesi,
Customer Care Specialist
More
Hotel was in a great location near the Vatican. It is about a 3 block walk to the Vatican arch entrance. The tour buses can be caught near the entrance of the Vatican square. This was very convenient. It is about 2 1/2 blocks from the subway station so getting to the Termini Station was not difficult. The hotel at...
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Thank you for completing the survey regarding your recent stay at our property.
Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...
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Hotel is a 5 minute walk from the Vatican. The staff was helpful, knowledgeable, and customer focused. The room was clean and well done. The one drawback is that the shower was very small. We will come back.
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Thank you for completing the survey regarding your recent stay at our property.
Guests'opinion is very important to us and we'll take it by heart. By telling us about your experience with us, you 'll help us to provide the customers with a better service day by day.
I really hope to host you again in the future.
If I...
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We have just returned from staying at the Best Western Spring House and had a great time there. This was our first visit to Rome and a special anniversary for us, we were not disappointed with our accomodation. We had a lovely room on the sixth floor, with a good size terrace. The welcome fruit basket was a nice touch....
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Dear Guest,
let me start by thanking you for spending part of your time to share your experience with us!
All the staff and I are very happy you enjoyed your stay in our hotel and hope to host you again very soon.
Kind regards,
Paola Pistolesi,
Customer Care Specialist
More
We chose this hotel because it offered a triple room, which is difficult to find in Europe. The Vatican is only a couple blocks away which also was a deciding factor. Pluses-Clean room, large towels, free WI-FI, free breakfast which provided enough to fill you up to start your day, cafe is reasonably priced and will deliver to your room....
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Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...
More
Ok, not the best neighborhood, not terribly close to Metro/bus stops, no outstanding views, adequate room/bath and the service was ok. The breakfast was pretty good. BUT this hotel is just a hop, skip and a jump away from St. Peters and the Vatican! And very near some fun little restaurants. We had fabulous pizzas and antipasti at area spots!...
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Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...
More
|My partner,myself and his mum stayed for the week-end.The hotel was great. Travelling as three persons can sometimes be difficult but we had booked their fashion room which was specifically for 3 people.It was very modern split level suite,very good value for money.The breakfast in the morning was a very substantial buffet, food was very good, We only ate in...
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Thank you for posting a review about your recent stay at our property.
Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...
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