Yes, this is a real Sheraton. Do not be surprised by this comment, some Starwood hotels in Italy do not have the prestige to be called Starwood Hotel. The service was excellent. The hotel is nice, the buffet breakfast I wish I could have it every day. The safety in the hotel is great. You feel welcome. They take care...
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Dear Guest,
Thank you so much for such positive comments – we are delighted to hear that you had a very enjoyable stay with us. It is always rewarding to learn when our guests are satisfied with the service and facilities we provide!
We look forward to welcoming you and your family back in the future.
The Hotel Management
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stayed here on our second visit to rome , partly chose the hotel due to the free shuttle into the city.The room service was second to none . only dowside was that we once got on the wrong shuttle ( nthey both say sheraton and are similaraly coloured the driver was very unhelp ful and refused to let us out...
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Dear Guest,
Thank you for taking the time to write a review of your stay with us last summer. It is great to hear that you enjoyed your time and appreciated our room service. We do regret the issue you had when you took the Sheraton Golf bus instead of ours - the two busses actually have different colours, ours...
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A spacious hotel with good facilities and friendly staff. The wardrobe in my room was not wide enough to hang shirts unless twisted to an angle. The inside door of the wardrobe was dusty which then rubbbed off on the shirts. No tea/coffee facility and not allowed to use fridge in room for own drinks; rather mean spirited I thought....
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Dear Guest,
Thank you for your review. We are glad to hear that you enjoyed the hotel facilities and the friendliness of our staff - it is our aim to provide a friendly and efficient service, to make our guests feel welcome during their time with us and that each visit is an enjoyable one. We regret the issues you...
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We loved almost everything about Sheraton! Rooms was good enough and clean although a bit tired. We had a nice view at the swiimming pool. Everything was in order even the old style TV.
We didn't have breakfast at the restaurant, just coffee and croissant in the bar in the morning. They have this Smart breakfast option for 7 euro...
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Dear Guest,
Thank you for posting a review of your recent stay with us. We appreciate you taking the time to post such positive comments – it is always great to hear that our guests enjoy themselves during their travels. We have shared your comments regarding the inconsistencies in service that you experienced at the restaurant with our staff, as...
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Stayed 2 nights on business and found everything to be just average. My room was clean and fault free though a little tired in places which was better than my colleagues rooms which suffered from electrical faults and broken wardrobe doors to name but two.
The restaurant food was disappointing for a Sheraton and the service was, as others have...
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Dear Guest,
Thank you for taking the time to review our hotel. The feedback we receive from our guests provides us with valuable information that we can review to improve on for the future. We are glad to hear that you enjoyed the food and service at our Tuttaroma bar, at the time we regret that the service you experienced...
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very average business hotel. average rooms in an average building with an average disinterested service. breakfast in room hugely overpriced (20€ for a dry bun and an even dryer danish pastry with some machine generated powder coffee, and a little plastic pack of Nestlé Jam - for shame!)
Very nice gym in the basement, and excellent clublounge with terrasse.
Function...
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Dear Nikolai69,
Thank you for posting a review about your recent stay at our hotel. We do value all the feedback we can get from our guests, both positive and negative, as part of our continued efforts to provide the best possible service. We are glad to hear that you enjoyed our Club Lounge and Sheraton Fitness, both products have...
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How the mighty fall.
Once, this would have been a fine hotel to stay in and enjoy the city. But these days, I would suggest you look elsewhere. The fittings are aging to say the least, the air conditioning is poor, and right next to major roads. You're still over 15 minutes ride from town, and not situated anywhere particularly...
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Dear Limbers,
Thank you for posting a review of your stay with us. We regret that we did not live up to your expectations and would like to say that we undergoing an extensive refurbishment that will be completed in 2013.
We also are sorry to hear that you experienced difficulties when you needed to check in for your flight....
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Location outside ancient Roma, in front of a highway but not noisy (and in any case you can ask for a back room "lato tennis" and far from the elevators if you want a very quiet room).
Hotel is a large building with many rooms, sheraton city-hotel style.
Room are ok for a city Sheraton, a little bit "old". Hotel...
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Dear MarcoPeruzzi,
Thank you for posting a review about your recent stay with us. We are pleased to hear that the majority of your stay was satisfactory. We take this opportunity to say that, following the renovation of our food and beverage venues, we shall also start the refurbishment of all our guestrooms in the coming months.
We hope to...
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Hotel is big and impressive at first glance, but rooms need a bit of sprucing up. I arrived late and left early so didn't see too much. Room I got seemed miles away and the corridors give you an idea of scale - I was on Floor 3, Corridor A. Reception very efficient, breakfast good. For the price not as...
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Dear N_Mcl,
Thank you for you review. We are pleased to learn that you were satisfied with the level of service you experienced at the Reception and the quality of breakfast. In regard to our guestrooms, we have planned a general refurbishment that will take start off in the coming months. As you noticed, the Sheraton Roma is indeed one...
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Location was a good bit out around 20 min's on the metro to the city centre but having said that the pool area was lovely and the food was dynamite! rooms were a little dated and Sheraton's are normally better. Better for a business trip or a pool relaxing holiday in summer. Not really to travel to and from.
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Dear Paulbo,
Thank you for posting a review of your stay with us in April 2011. We are delighted to learn that you enjoyed our pool facilities and the food during your time with us. We take this opportunity to let you know that we shall undergo an extensive renovation of our guestrooms in the next months. Thank you for...
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