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Best Western Hotel Universo


Hotel class 4.0 of 5
Via Principe Amedeo 5B, 00185 Rome, Italy
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74% Recommend
3.5 of 5 stars 193 reviews
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By trip type
All (193)
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3 of 5 stars
london
21 Nov 2009 | Trip type: Couples New

This was a nice simple hotel, very nice reception area and the staff where fairly friendly. The hotel is just off a main road so it was rather noisey, the windows didn't seem to be double glazed so we often got an early wake up call from A LOT of car horns. But we needed to start each day early... more

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4 of 5 stars
North Texas, USA
22 Oct 2009 | Trip type: Family

Universo is a 3 minute walk from the Termini train staion. The reception staff & porters were very cordial, helpful & spoke excellent English. My husband and my 2 young adult daughters were very comfortable in the nicely appointed rooms (1 king room & a room with 2 twin beds). The rooms & baths were modern, roomy, very comfortable, clean... more

Management response from
Direzione_Universo, The Management

Dear Client FoxMor4, first of all we want to thank you for having chosen our Best Western Hotel Universo for your stay in the Eternal City. Thank you for your good comments about our staff and services. Our staff's goal is taking care of our guests and make their holiday "one to remember". Therefore it is flattering to know we...

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5 of 5 stars
Toronto
16 Oct 2009 | Trip type: Couples

I booked this hotel through hotelclub.net, so my price worked out to about $140 US per night. The rooms had modern electronic locks, and bathrooms were in great condition. Breakfast seemed to be included for everybody, and the quality was satisfactory, with selection quite good. The location is a 5 minute walk from Termini, and the subway less than that.... more

Management response from
Direzione_Universo, The Management

Dear Client Trombone34, thank you very very much for the good review on our Best Western Hotel Universo. We were pleased and flattered to read that our hotel fulfilled your expections in order of location, services and quality. Thanks also for having chosen to share your appreciation with the TripAdvisor community. We, therefore, are looking forward to have you again...

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3 of 5 stars
Manila , Philippipnes
16 Oct 2009

Stayed in this hotel for 5 nights (pre-paid and chosen by Tour Operator) - at first glance hotel was decent and very good location near Termini, walking distance to major streets and sites- but upon checking in we were greeted by rude and unhelpful reception desk. Maybe because we were a large tour group?? DO NOT be billeted at the... more

Management response from
Direzione_Universo, The Management

Dear Mr. Luluc, we are very sorry to read that your stay at the Best Western Hotel Universo did not meet your expectations. We thank you for having reported your disappointment and we pray you to accept our sincere apologies. We assure you that our reception staff make absolutely no difference between Caucasian and Asian clientele, for us every guest...

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4 of 5 stars
New York City, New York
8 Oct 2009 | Trip type: Couples

We picked this hotel because it was near the train station. We used BW points, so I'm not sure exactly how much the hotel costs. It was very nice, clean, roomy (which you usually do not see in European hotels). The breakfast was very good with a very helpful staff. Our room was ready upon arrival at 10am which was... more

Management response from
Direzione_Universo, The Management

Dear kgholtz, thank you very much for writing your comments here on TripAdvisor therefore deciding to share with this community your experience at the Best Western Hotel Universo which we are very glad to read has been positive. We are flattered to hear that our services satisfied your expectations and we are looking forward to serve you again in the...

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5 of 5 stars
Bournemouth
7 Oct 2009 | Trip type: Couples

I've just returned from staying at the Universo Hotel with my girlfriend, and felt I should post an honest review. Location excellent, 20 mins max from colleseum, 30 mins trevi fountain, in fact very close to all tourist sites, most of all 5 min walk from the train station (Termini stazione) where all buses lead to! In fact only took... more

Management response from
Direzione_Universo, The Management

Dear harmey101 it was a pleasure for us to have you in our Best Western Hotel Universo and it is flattering to read that our hotel met your expectations either in terms of quality than for its location. Thank you very much also for recommending the Best Western Hotel Universo to all the TripAdvisor community. We are looking forward to...

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2 of 5 stars
Banbury
29 Sep 2009 | Trip type: Couples
1/1 found this review helpful

Stayed here for a week. Good central position for transport and sightseeing, but not good value for money. Cooked breakfast ghastly, continental offering boring - cheap 'ham' and tinned peaches! Coffee awful. Room reasonable size but design all form and no function. Air con didn't work for 2 days, and bathroom flooded every time you had a shower. Bed comfortable.... more

Management response from
Direzione_Universo, The Management

Dear PatmiddleEngland, we are very sorry to acknowledge that your stay at the Best Western Hotel Universo did not meet your expectations. We were also surprised and quite disappointed to read your complaints about our hot buffet breakfast as we absolutely do not have tinned fruit of mediocre low quality food served in our restaurant. Regarding your room we are...

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5 of 5 stars
Melbourne
21 Sep 2009 | Trip type: Friends getaway

Stayed at the hotel for three nights in September, its situated in a great location close to the station particularly whenwalking with luggage. Its a modern hotel with roomy rooms and very clean, The reception are helpful once you breakdown the communication barrier. The complimentary breakfast was sensational. The bathroom was big modern clean and towels were fluffy. This was... more

Management response from
Direzione_Universo, The Management

Dear Whalerscove, first of all we would like to thank you for your taking your time in writing your experience in our hotel. We would like to thank you for your nice review and we hope to have you soon again as our precious guest. Best regards.

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4 of 5 stars
msiso
20 Sep 2009 | Trip type: Couples

I stayed in this hotel in early September..Very very short walk from the train station which was great since we arrived late at night. The neighborhood around the train station is not the most pleasant, comparable to Chinatown in NYC but I am from NYC so i did not mind. We had requested a non-smoking room which we got but... more

Management response from
Direzione_Universo, The Management

Dear msiso, we, the Best Western Hotel Universo Management and staff. would like to thank you for your good review. Please accept our apologies about your accomodation which was not exactly as you had requested beforehand. Our reception staff is ready to satisfy all our clients' needs therefore we think it would have been preferable if you spoke directly to...

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3 of 5 stars
Dublin, Ireland
14 Sep 2009

Rome is a captivating city with tourists coming and going into various hotels 24/7. The Universo came into that category and at all times of the day and night, tour groups arrived and went. To some of the staff of this hotel thats exactly what they were-----TOUR GROUPS that seemed to weary and bore them. Some of the front of... more

Management response from
Direzione_Universo, The Managament

Dear paul026, it was with much sorrow that we acknowledged that your experience in our hotel was so unpleasant, we thank you for having reported your disappointment. We are sure that any comments either positive or negative from our clients are important to improve the quality of our hotel. Loving care toward our guests is one of our primary goals,...

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Best Western Hotel Universo Also Known As

  • Best Western Universo
  • Best Western Rome
  • Rome Best Western
  • Hotel Universo Rome
Address: Via Principe Amedeo 5B, 00185 Rome, Italy