It is a beautiful hotel and the concierge desk was extremely helpful. It felt like an American hotel and was full of Americans. If that is what you are looking for this is the place!
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Dear Guest,
Thank you for taking the time to share with us your experience.
We are glad that you enjoyed staying with us and felt yourself comfortable in our hotel. Thank you, once again, for the appreciation of our property and high standards of service.
We look forward to welcome you back in the near future to enjoy another memorable...
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I stayed at this hotel in April 2011 during the Easter break. It was also my 35th birthday which my husband and I wanted to celebrate in Rome. The location is very good; close to many major attractions. However, it operates more as a business type hotel rather than a luxury one. It is big, the staff is not very...
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Dear Guest,
Thank you for your feedback and for taking the time to post your comments.
We were pleased to read that you appreciated our location and the spa facilities.
We take great pride in providing our valuable clients with the highest standards of accommodation and service and we sincerely regret that on this occasion we failed to meet your...
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My son and I recently visited Rome on vacation and stayed at the hotel. Our room was very nice and beds very comfortable. Bathroom was beautiful with marble and fabulous soaking tub. However, the hotel food was terrible. Breakfast was included daily and we couldn't eat it so after 2 days of trying it we skipped it the rest of...
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Dear Guest,
Thank you for your feedback. We are glad to know that you appreciated our room facilities, exclusive heavenly beds and luxury bathrooms.
At the same time it saddens us to learn that our restaurant service and food quality didn’t meet your expectations. We sincerely regret for this and we value your feedback very much, as it helps us...
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I stayed here for four nights in February. It is a luxury hotel, and in a very good area of town. Easy walking distance to many incredible sights. The room was quite nice and comfortable; a bit small but that is common for European hotel rooms. The staff were courteous and helpful. I was there for a business meeting, and...
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Dear Guest,
Thank you for a positive review of your stay at Westin Excelsior Rome.
We are very glad that you enjoyed your business trip and that our staff was helpful to organize it in the best way! It is wonderful to know that you appreciated the strategic location of our property, our high-quality service and rooms.
We are looking...
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We enjoyed our stay here- hotel was in a nice area of town, within easy walking distance to the Spanish Steps and the Trevi fountain. The beds were very comfortable and the rooms were plenty big enough. The lobby was absolutely gorgeous and the service was very good. The only (minor) annoyance was that it came with an hour of...
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Dear Guest,
Thank you for sharing the experience with us.
We are pleased to know that you appreciated the location of our property, the spaciousness of our rooms and the inside decoration. We sincerely regret to learn that we were unable to entirely meet your expectations with our internet policy. However we have taken into consideration your comments and we...
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This hotel is in a great, trendy location, incredibly quite and the staff is wonderful. You can walk to many of the sightseeing areas from this hotel. I would highly recommend staying here.
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Dear Guest,
Thank you for the positive review of our hotel. We are extremely delighted that you had a memorable experience staying with us.
It is great to know that you appreciated the strategic location which helps to explore the beauties of Eternal City. Also we thank you for the positive feedback about the high standard of quality that our...
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This hotel has such a prestigous heritage and is on Via Venato so you expect something great. I left my week stay there underwhelmed with this average hotel. I had stayed at another, much less expensive, literally around the corner from this one on my first day and found the two hotels very comparable. My advise would be to save...
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Dear Guest,
Thank you for taking the time to post your comments about your recent stay at Westin Excelsior.
We are glad to know that you appreciated our prestigious strategic location, inside and outside decoration. Thank you for mentioning the spaciousness of our rooms and its’ special classical design.
At the same time it saddens us to read that on...
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I was conflicted in planing our Rome weekend... where to stay was a question... we travel far for short times and being comfortable has a premium. The Westin is located well at the top of a hill very short walk to the top of the Spanish Steps... we got a room (SPG Gold) facing the US Embassy. very nice room...
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Dear Guest,
Thank you for the positive review of our Hotel.
We are so proud to read that our facilities and accommodation exceeded your expectations!
We are happy to know you enjoyed your time at the Westin Excelsior Rome and we hope to see you again very soon for your next visit to the Eternal City!
Best regards,
Hotel Management
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The only thing I hate worse than paying extra for Wi-Fi on a business trip is to pay extra for Wi-Fi on a family vacation. Unfortunately, this hotel, and perhaps all Starwood hotels, charge $25 per day per device for Wi-Fi. This is quite a bummer when you're traveling with the family, laptops and iPads in tow. And I'm a...
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Dear Guest,
Thank you for taking the time to post your comments.
Allow us to extend our sincere apologize if, on this occasion, we failed to entirely meet your expectations about our internet policy. We hope that it did not impact your stay and the possibility of returning back to Westin Excelsior.
We are glad to inform you that from...
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The hotel is in a great, central location, and the property itself is gorgeous. However our room was quite outdated. The tv didn't always work properly, it took forever for someone to answer the service express line, and the staff was hit or miss. Some were nice and friendly, others were quite cold. Very disappointed in the overall experience with...
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Dear Guest,
Thank you for sharing with us your experience.
We are very pleased to know that your appreciated our historical property and sincerely regret to learn that we were unable to entirely meet your expectations.
Please rest assured that these comments have already been discussed with the entire team and has been taken the corrective action.
We hope that...
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553 Reviews
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