Like the reviewer below, was a little worried about what to expect after reading the reviews on here! When we arrived (taxi from train station was 18euros...it's only 1km away!) i breathed a sigh of relief as the reception and room was clean. Room was spacious, air con was great, balcony had view over gardens and there was a fridge.... More

After some of the reviews, we wondered what sort of hotel we were going to! But were very surprised,Very clean,and the rooms were fine,. Breakfast was adequate, all continental, with omelette type eggs and sausages for the 'Brits'.All nicely served,we stayed half-board,and the evening meal was ok.if a bit limited, but we ate on the terrace, which was lovely..The Maitre'd... More

Last year's reviews were not great, but I found this hotel to be clean. I know they went through a renovation over the winter. More

My husband and I stayed at this hotel on the second part of an Italian holiday with Titan Tours - never again. The reception area appeared lacklustre and had the aura of a Eastern Block hotel - devoid of colour and warmth. Check in took ages and the room keys had to be given to our tour rep who then... More

This Hotel has no dining room, no bar,no lounge except a few chairs etc. in the reception area. The outside swimming pool was empty and partly full of rubbish. We ate in the 5 star Hotel nearby, part of the Group. The food was very very basic and the staff were not welcoming. They were obviously not prepared for Groups... More

We booked through the easyjet website - which only showed views from the 5* hotel on the same site. The hotel is situated on a park - the grounds are beautifully manicured. The 5* hotel is located at the cliff/sea end of the site, whilst the Residenza is based near the entrance by the road. I understand that the rooms... More

The rudest staff, the filthiest public areas, breakfast in a country with the most wonderful produce was tinned fruit cocktail, plastic ham, plastic cheese and even poor coffee, in italy!!! Food left overs were left in the lift area for 3 days. Yuk This was the most miserable 5 days of holiday we have ever spent. we were supposed to... More

Under no circumstances should you bother staying at this hotel. The 'Lifeguard' has to be one of the rudest people I have ever met on my travels. The lack of facilities is astonishing - restaurant was only open for breakfast - no food available after 10 a.m. The staff on reception did nothing to promote tourism in Sorrento and were... More

My wife and I had to be transferred here when our original hotel (La Terrazza in Sorrento) cancelled our booking at the last minute due to structural problems. Initially we were unhappy with the room we were given (dark, no view) but we got transferred eventually after 4 days to a garden view room and decided to stay longer. The... More