On route to Madrid I read the reviews for this hotel and very glad I did. I knew there was no shuttle service but as it was only 3km from the airport I didn't mind...then I read about the terrible price the taxi drivers were charging . I was disgusted the hotel allowed this to keep happening to their guests... More

I booked this hotel for my husband and it was the worst thing I could have done. This not a Hotel, its away from the airport, very hard for anyone without a car, the taxi is very expensive from the airport to the hotel, has nothing close to buy, no restaurants or markets near by. Never stay in this place,... More

definately dont stay if you have no transport. one of the very few airport hotels that does not provide any transfer facility to the terminals .unlike british holiday inn express hotels the breakfast is purely continental so if you need anything hot your probably better in the crowne plaza next door . when you add up the cost of transport... More

The room was clean and nice, but no air conditioning and the window barely opened. It is not so cold outside, so it was hot. Also, they charged 3.80 euros for one hour of internet. If you went in the lobby you had to use their computers and they still charged you!

Pleasant clean and modern hotel. The staff were nice and multilingual. Some negatives were wifi use is expensive and not free, the area around the hotel is all derelict and neglected as a result of the building bubble collapse, the local roads are unfinished and do not show on sat nav. Very close to airport a big bonus just a... More

OH DEAR DO NOT STAY HERE. Dirty carpet, dirty walls, no service except breakfast, manager doesn't care, no food, bar not open, pay for internet, pay for transfer to airport. Across road crowne plaza has bar open food available all day, internet free, airport transfer free. There is NO WHERE to get food at holiday express madrid airport. You are... More

Do not expect Holiday Inn Express standards here - really not sure what the standards would be compared to. - Room access, digital port out of batteries so our room key was not functional. There were no other rooms so we had to have the front desk attendant let us in each time we wanted to get back into our... More

Thank god it was only for 1 night!!Lets start:air condition was not working,we had to keep the window open which means that we heard the planes taking on and off all the time.One light bulb next to the bed was not working,telephone set was not working,though it was replaced once,it never worked(we were too tired to go down at the... More