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All 453 Madrid hotels

Rafaelhoteles Atocha

4.0 of 5
Mendez Alvaro 30, 28045 Madrid, Spain
Hotel amenities
Rafaelhoteles Atocha
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Ranked #275 of 453 hotels in Madrid
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217 reviews from our community

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Traveller rating
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    75
    80
    26
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Date Rating
Malaysia
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 12 June 2013 NEW

We (my husband and I) were in the Trafalgar group, stayed 3 nights from April 19-April 21 2013 and then again on May 2 2013. Based on Trafalgar's brochure/itinerary we expected a true 4 star hotel but we were somewhat disappointed. The room was a bit small, the beds were 2 twins pushed together and there was hardly space for... More

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Hamden, CT
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 30 May 2013

We were at this hotel at the beginning and end of a Trafalgar tour. I can't say anything really bad about the hotel, just nothing exceptional. It isn't near the center of things, being behind the central RR station. It's clean, modern enough and has a decent breakfast buffet. Standard hotel and not memorable. I can't say stay away, because... More

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Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review
5 June 2013

Dear guest: Thank you for taking the time to write your review. We are pleased you liked our hotel and de city of Madrid. Thank you for staying with us and providing us with your feedback. We hope to have an opportunity to serve you again. Best regards. Javier Grao Guest Relations Rafaelhoteles More

Madrid, Spain
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 21 May 2013

I've stayed in Rafael Atocha on a couple of occasions being on a business trips in Madrid. Main reason for choosing this hotel is purely because of it's location which is very close to our office. Hotel itself is somewhat of an average mid-range hotel, without any distinctive feature. Design is a bit outdated, rooms are OK, but in my... More

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Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review
23 May 2013

Dear guest: Thank you for staying with us and leaving such a detailed review. It is nice to know you liked the location of our hotel. We take all comments into consideration and welcome any opportunity to improve. We are hospitality professionals and strive to be the best. Your comments will be looked into. Best regards. Javier Grao Guest relations... More

Birmingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 21 May 2013

When looking at a map of the hotel the location seems great- right by Atocha train station with easy access to the city centre. This is slightly misleading as Atocha station has to be the BIGGEST TRAIN STATION IN THE WORLD! So you are much further away from it than you think- it takes a good 15 mins to walk... More

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Central Coast, NSW, Australia
Top Contributor
128 reviews 128 reviews
31 hotel reviews
Reviews in 42 cities Reviews in 42 cities
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed 18 May 2013

A clean and comfortable functional mid-range hotel. Not too far away from many attractions with a little walk. If you have difficulty walking though it might not be for you. Not for a romantic getaway. Quite near to the Atocha Railway Station, which is an absolute den of thieves and pickpockets.

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See 20 more reviews by 1800hammer for Madrid
Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review
21 May 2013

Dear guest: Thank you so much for taking the time lo leave us your feedback online. We are disappointed to learn that you did not like our convenient location, near the major touristic areas and museums. To be situated near the Atocha Railway Station has more advantages than inconveniences in general. We are grateful for your review and look forward... More

Houston, Texas
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 16 May 2013

While the location of this hotel may work for those in Madrid on business or those with a tour group who are travelling by tour bus, in my view, it is a very poor location for tourism on one's own. I would not stay here again as a tourist. While the hotel is located "next" to the Atocha train station,... More

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Belgrade, Serbia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 13 May 2013

I went to Madrid to spend my 5 day holiday with my family. We were accomodated in Rafaelhotels Atocha. The hotel was very clean, the breakfast excellent, the staff VERY friendly. The WI-FI was a little bit slow, but free. It is near the center of Madrid, the underground station is near, too. I will suggest that they should have... More

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Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review
21 May 2013

Dear Guest: Thank you for sharing your experiences online. It is wonderful to learn that we exceeded your expectations and provided you with attentive service. We take into consideration your suggestion about more english channels. Thank you for review and recommendation. We hope to serve you again in the near future. Best regads. Javier Grao Guest Relations More

India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 12 May 2013

This property is situated in a quiet lane next to the Atochya station. The room was clean and adequate. The breakfast which was served was not spectacular but nothing to complain about. Wish there were a few English newspapers in the reception/waiting area. A Chinese restaurant in the adjacent lane is totally worth a visit.

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Javier G, Director de Relaciones con Clientes at Rafaelhoteles Atocha, responded to this review
13 May 2013

Dear guest: Thank you for choosing to stay at the Rafaelhoteles Atocha Hotel and sharing your experience online. It is nice to know you liked the location of our hotel and the rooms and rest of hotel services. We appreciate your feedback as this is our best resource for improving guest services. Best regards. Javier Grao Guest Relations Rafaelhoteles More

Odense, Denmark
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 21 April 2013

Stayed two nights at Atocha during a conference. The hotel is located in a quiet area near the Atocha station. The sorrounding area is not very interesting. The hotel is dark and not very charming. Rooms are spacious and clean, free WiFi and large bathroom are on the positive side. The biggest problem is the food. The breakfast buffet has... More

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Javier G, Director de Relaciones con Clientes at Rafaelhoteles Atocha, responded to this review
23 April 2013

Dear guest: Thank you for staying with us and leaving such a detailed review. We were disappointed to read that when you visited the restaurant you did not find it to your tastes; we will review for possible modifications so to better accommodate our guests in the future. We do apologize for any inconvenience that you have experienced. We appreciate... More

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3 of 5 stars Reviewed 19 April 2013 via mobile

Location, location, location, close to the AVE train station and close to the office. Adjacent rooms very noisy, somebody really loud at 5am! Wifi very, very slow, Tv stations weak signal, no international news channels. Called room service for a period of half an hour, then decided to I've up! Breakfast buffet was poor, anaemic sausages and bacon. Although evening... More

Was this review helpful? Yes 1
Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review
23 April 2013

Dear guest: Thank you for taking the time to share your comments online. It is nice to know you liked the convenient location of our hotel. We take all comments into consideration and welcome any opportunity to improve. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best Regards. Javier Grao Guest... More

 
 
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Additional Information about Rafaelhoteles Atocha

Also Known As:
Rafaelhoteles Atocha Hotel
Rafaelhoteles Atocha Madrid
Rafaelhoteles Atocha Hotel Madrid
Hotel Rafael Atocha
Atocha Hotel Rafael
Address: Mendez Alvaro 30, 28045 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Wheelchair access
Hotel Style:
#147 Luxury Hotels in Madrid
Price range (per night): ₹4,452 - ₹11,102
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Modern & functional hotel, specialize in meetings and conferences - 200 meters away from the ATocha Train station. ... more   less 
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