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Best Western Atlantico


Hotel class 4.0 of 5
Gran Via 38, 28013 Madrid, Spain

+34 915226480 | www.hotelatlantico.es | E-mail hotel

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Reviews you can trust

95% Recommend
4.5 of 5 stars 894 reviews
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All (894)
[ Date ] [ Rating ]
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5 of 5 stars
Mary014   41 contributions
Sussex
1 Feb 2010 | Trip type: Couples
2
people found this review helpful

My husband booked this hotel as a surprise, it is in the best place to stay in Madrid on Gran Via. The receptionists were very friendly and efficient. There is some lovely red carpet up the stairs and we got the lift to our room as we were on the 7th floor. We had the biggest room on the floor... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest. First of all thank you to select us as your favorite stay in Madrid and for this wonderful review. Thank you for your kind words and photos included. It is our pleasure to have served you. We look forward to your next visit. We are very happy that you enjoyed your time here!! I will share your...

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4 of 5 stars
tonyr0d   1 contribution
Los Angeles
29 Jan 2010 | Trip type: Couples

My wife and I stayed in a superior room for 2 nights, very nice and clean. The hotel is on Gran Via which is a very busy street but noise was never an issue, not sure if it was because we were on the 7th floor or if they soundproof the rooms that good. The staff is friendly and breakfast... more

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5 of 5 stars
Stonefarm   3 contributions
Flesherton, ON Canada
28 Jan 2010 | Trip type: Solo travel

As a woman travelling solo to Madrid I chose the BW Hotel Atlantico because of the reviews. I wanted a centrally located hotel that would offer me the security I needed in addition to a few amenities. Their 9th floor rotundas are indeed worth a few extra Euros. I did not expect how easy it was to get to great... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Let me start by thanking you for your comments regarding the recent stay at our hotel. It is glad to hear you felt safe in our hotel. We take care for all the guest and specially for women that travel alone. Your feedback is very much appreciated and I can assure you that my staff and I...

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5 of 5 stars
CTripleS   1 contribution
Yucatán, México
22 Jan 2010 | Trip type: Business, Solo travel

I would like to join the chorus of travellers who have appreciated the fine service, comfort of the rooms and location of the BW Atlantico. I stayed there a week in an unusually cold January, and found it every bit as pleasant as other reviewers have described. What I would like to add is that the hotel has a lovely... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Thank you for your nice words and photos with reference your stay at our hotel Best Western Atlántico. Your referrals are very important to us to encourage our staff and ourselves. All your suggestion will bear in our mind in the future in order to improve our quality and services for our guests. The Best Western Atlántico...

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5 of 5 stars
alpacatraveller   3 contributions
UK
19 Jan 2010 | Trip type: Friends getaway
2
people found this review helpful

This hotel was really good in all the areas I would expect from a decent hotel. It was well decorated, clean, had nice sized bedrooms and bathrooms, well presented public areas and good selection for breakfast. It is also ideally situated for getting around the city: you can walk to most places of interest in Madrid, but if you need... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest. Thank you for taking the time to tell us regarding your recent stay at our hotel. We appreciate customers who let us know when things are right. Your referrals are very important to us to encourage our staff and ourselves. All your suggestion will bear in our mind in the future in order to improve our quality...

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4 of 5 stars
janjanmmm   11 contributions
Las Vegas, Nevada
16 Jan 2010 | Trip type: Couples

We stayed in Best Western Atlantico in mid December, just before Christmas. Hotel is indeed very centrally located, however being on a busy street it can get noisy, even at night. We were unfortunate enough to experience the taxi driver's displeasure with upcoming change in regulation which resulted in honking from 3 AM at night, very clearly heard in the... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest First of all thank you very much for your comments and for staying with us. We are glad to hear that you were happy with our services and cleanliness. In the other hand I apologize for not exceeding your expectations because the noise during your stay. Even our windows try to block all exterior sounds with a...

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4 of 5 stars
janeblogs   16 contributions
Sydney
8 Jan 2010 | Trip type: Solo travel
3
people found this review helpful

I agree with much of what reviewers have said about the Atlantico and indeed that was why I chose to stay there. Location, price, value for money, all incredible although I do also agree that the walls are paper thin and it is not good to be next to amorous couples and screaming babies or to be in an internal... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest First of all thank you for your comments about our staff. I will share them to the entire staff. They take great pride in their service efforts.It means so much to our team to hear a review like yours!! In the other hand I apologize for not exceeding your expectations regarding the interior noise you experienced at...

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5 of 5 stars
Pearl65   45 contributions
Hampshire
6 Jan 2010 | Trip type: Couples
2
people found this review helpful

This hotel is small and gorgeous and in the best location. Why would you stay anywhere else? The only downside (and I would still book again) was that the walls are paper thin. However the double glazing is amazing and the street noise is minimal (and there is a lot!!).Make sure you take advantage of the 'freebies' as we found... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations regarding the noise in your room. In the other hand it is glad to hear you recomend the free services of our hotel to other guests. We strive to ensure each and...

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5 of 5 stars
peacevedo   3 contributions
South Miami, Florida
5 Jan 2010 | Trip type: Couples
1
person found this review helpful

Stayed at the Atlantico during a recent trip to Spain and Italy in which we passed through several hotels (all recomended by TA), and by far this was the best experience. We've been to Madrid several times and found this hotel to be far superior to the others we've stayed before. For starter, location couldn't be better, but location alone... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Thank you for taking the time to tell us regarding your recent stay at our hotel. We appreciate customers who let us know when things are right. It is glad to hear our hotel is the best place to stay in Madrid. Your referrals are very important to us to encourage our staff and ourselves. All your...

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1 of 5 stars
Sabauk   1 contribution
UK
5 Jan 2010 | Trip type: Friends getaway

We booked this hotel over 6 months ago, on arrival we were told that the two single rooms available were very small, we were offered a complementary drink as a gesture. The rooms were so small that you had to enter it backwards with your luggage as you could not turn around as the bed was so close to the... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest First of all thank you very much for staying with us. We are sorry to hear about the different troubles you had to go through during your stay. I apologize for the incident you experienced in the Airport with your luggage. In any case we offer in all our rooms many toiletries as shower gel, shampoo, soap,...

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Best Western Atlantico Also Known As

  • Best Western Hotel Atlantico
  • Best Western Madrid
  • Madrid Best Western
Address: Gran Via 38, 28013 Madrid, Spain
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