The good. Friendly staff, great location, cleanliness, frew wifi, breakfast. The unique lift.
The bad. Small rooms. The worman drilling at 8 in morning outside your window. The room facilities aren't as described online - there is no tea/ coffee making facilities, ironing board etc.
Overall it is a an ok hotel, but 3 star not 4.
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Dear Guest,
Let me start by thanking you for your comments regarding your recent stay at our Hotel.
I very much regret for all the inconveniences we may cause to you with the scaffoldings but, there is need to tell you that the improvement works are a normal, apart from necessary, duty for any Hotel all over the would so...
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Good hotel very central in Madrid.
At the Gran Via and in the direct vicinity to Sol.
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Dear Guest,
I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property.
Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest.
Hoping to have the pleasure...
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somehow,old style but still acceptable and excellent location at gran via.
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Dear Client,
Let me start by thanking you for your comments regarding your recent stay at our Hotel.
Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest.
We hope to see you again in a near...
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Yes, the elevator was small, but I found it more comical than intrusive. I've seen it hold a max of 4 people, but go up alone when you're bringing luggage.
Location was perfect for my needs, it is located on a small side street of the main street of Gran Via, which has lots of chain brand stores and some...
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Dear Client,
I thank you for your feedback. I am pleased to read you had an enjoyable stay with us.
Please know that we are taking your feedback to heart and focusing on improving.
I look forward to your next visit so we can offer you our undivided attention.
With my best regards,
Pilar Ruiz
Assistant Manager
BEST WESTERN Hotel...
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Stayed in October for a 3 night city break. Madrid is a fantastic city and the Arosa is well situated to enjoy the sights and to visit some of the great food establishments nearby. The hotel is currently undergoing sandblasting of the exterior so is covered in scaffolding and the balconies (in rooms with balconies) are 'unusable' as a result....
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Thank you for taking the time to share your feedback of our hotel on tripadvisor.com
I have certainly taken your comments on board, and I hope that we may be able to welcome you back again in the future for a 100% positive experience
I very much regret for all the inconveniences we may cause to you with the scaffolding,...
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We stayed for three nights between Christmas and New Years. The location is great and walking distance to all the sights we wanted to see, plus getting there from the airport on the subway was easy. I had read other reviews about a noisy elevator and the first night we were put in the room with the noise. I could...
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Many thanks for taking the time to comment on your recent experience with us .
I note your ratings were positive, and we will endeavor to address the issues you have raised.
I am looking forward to welcoming you again.
Kind regards
Pilar Ruiz
Assistant Manager
BEST WESTERN Hotel Arosa
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The Pro's - The location is within walking distance to the Parque del Buen Retiro, the Palace, and the Plaza Mayor. It is also just around the corner from Puerta del Sol which is a very lively hub of activity after dark (though you should probably be careful about going out on your own too late here as there are...
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Thank you for taking the time to share your feedback of our hotel on tripadvisor.com.
I am sorry your stay didn't meet your expectations. Please know that we are taking your feedback to heart and focusing on improving.
I am I have passed your comments about the credit card charge onto our Reception Manager for follow up.
We take all...
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Just back from a 3 night break over Xmas and to be truthful it was a bit disappointing! Arriving mid evening, finding the hotel completely covered in scaffolding and a huge advert for Vodafone! This just about blocked any view you would expect and outside the windows were workers walkways. Thankfully it was the Xmas break so there was nobody...
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I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property.
After reading you observations, I can see that we have not fulfilled your wishes during your stay with us. Your critic, which we gratefully accept, is fortunately not usual, but I perfectly understand that there may be some cases, such...
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This hotel was rated as 4 stars. This wouldn't be true in anyone's wildest imagination. How many four star hotels dispense soap and shampoo from a squeeze bottle hung on a wall? It was harsh soap that's supposed to double as body wash and shampoo. NO amenities at all would be the best way to describe what is provided. I...
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I thank you for taking the time to tell us about your experience.
I am sorry your stay didn't meet your expectations. Please know that we are taking your feedback to heart and focusing on improving.
Also, I very much regret for all the inconveniences we may cause to you with the scaffolding but, there is need to tell you...
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We started our trip in Madrid with lost luggage, thanks to the airline. The hotel staff were very helpful in tracking our luggage down. Another bonus was the free internet and although there is only 2 computers it was never more than 5 minute wait. The room was a little small, but great value for the price. Bathroom needed a...
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I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property.
I thank you for your positive comment. My team felt rewarded to hear how much you appreciated their service.
Your feedback is very much appreciated and I can assure you that my staff and I use this information to do...
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