I chose this hotel because of its location close to the Prado, Reina Sofia and the Atocha train station. I read most of the TripAdvisor reviews on this property prior to arriving. The manager allowed us to check in early after an overnight flight. Our room was upgraded and was very nice. The "Heavenly Bed" was extremely comfortable. The reception... More

No words to express how this Hotel made my Christmas the Best ever. Just Great. The best Starwood Property I have stayed at. From A to Z this hotel scores 5 stars in all departments. Highly Recommended for Couples !! More

Excellent hotel and excellent location, just in front of “Neptune Fountain” and walking distance from “Cibeles Fountain”, Thyssen Museum, Prado....... The staff were very kind and knowledgeable. But the room.... a little worn, they are asking for a refurbishment, except the beds, the “heavenly beds” were superb. The Bar at the hotel is quite expensive. The first day we ordered... More

You'll definiely look down at other hotels once you've stayed at the Westin Palace Madrid. This is a gorgeous GORGEOUS hotel and the most luxurious hotel I've stayed by far! The staff are really friendly and speak good English. Some don't speak that well but still try their best to give you the best service one could hope for. Concierge... More

The hotel is beautiful and located near parks and Museum. I stay 2 nitgh in dicember, ervery think so good, staff, service, room...Tks More

We stayed at the Palace as part of a Travel Agent Booking. Unfortunately it was only 1 night! We arrived late the afternoon and only had time to walk around a bit and visited a few Tapas Bars. Food is excellent, and everybody is so friendly and helpful. The Hotel is beautiful, and the bed was the MOST comfortable we... More

This is a fine hotel. The rooms are quiet and comfortable, the service is friendly and knowledgeable, and the location near the Prado Museum is ideal. We especially enjoyed the spectacular breakfast buffet. More

The building itself is great; the decor in the main lobby is lovely; the staff are very friendly and not overly formal; and the location is fantastic (literally across the street from the Prado). But the rooms were a little worn. Tired carpet and dinged up furnishings. No coffee service in room. I was told I was given a non-smoking... More

I loved the Westin Palace, inside and out! From the moment we arrived I felt like I was part of a special experience. The check-in procedure was flawless, cordial and informative, and the hotel was gracious enough to let us have our room even though we arrived at 10 am. The Heavenly beds were indeed heavenly....so, so comfortable. The bathroom... More