The hotel staff are incredible and the breakfast good. I wish I didn't put up with 2 squeaky beds for 3 nights because each time we moved our sleep was interrupted, so woke several times through the night! This was a huge downfall for us. Next time I will speak up. When I mentioned it to the cleaner, she was...
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Dear Aucks67
Let me first of all thank yo ufor sharing your valuable feedback with the community.
I am sorry you could not enjoy your stay due to the squeaky beds in your room. You may not beleive me, but we just received new ones last week to change those that were not 'working' properly. Please do not hesitate to...
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If you want a city centre hotel, this has everything. Spotlessly clean, staff speak good English and fall over themselves to help. Most tourist attractions are within walking distance - 10 mins to the Royal Palace, 15 mins to the Prado museum. The hotel does not do dinners, but the breakfasts are excellent, and there are loads of restaurants and...
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Dear Davrobs
Thank you for sharing your comments, it's greart to know you enjoyed your stay despite the stret noise. We will be glad to welcome you back your next time in Madrid.
Kindest regards,
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We arrived early afternoon into Madrid airport and set off on the Metro, we took the metro to the last stop on the line at Nuevos Ministerios, we then changed metro line to Tribunal, then again arriving at Sol, for a total of €2.50 each, (€1.00 is the airport supplement, on the way back you need to select other tickets...
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Dear love_2_travel666
Let me thank you for sharing such a detailed description about us wit the community!! I wonder if we should offer you a position in our sales team ;)
It's great to know you enjoyed your stay at our hotel, it will be such a pleasure to have you back among us your next time in Madrid.
Kindest...
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In the heart of Madrid - couldn't be a better location. Very friendly and helpful staff and very good breakfast buffet. Rooms very clean an comfortable. Perfect for a long weekend.
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Dear Wytham
Great news you enjoyed our loction, service and breakfast. Please give us a chance if you are staying for more than just a long weekend, I am sure we will be able to please you :)
Kindest regards,
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Stayed at this hotel for 3 nights recently and thoroughly enjoyed.
It is clean, comfortable and its location is perfect.
It is situated in a pedestrian zone and within walking distance to all of Madrid's major sites.
If you are looking for a good, clean, affordable hotel in Madrid you can not go wrong with The Hotel Carlos V.
I...
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Dear Steven R
Let me first of all thank you for sharing your comments with the community. It is great to know you enjoyed your stay and you will give us another chance to serve you. We will be glad to welcome you back home!
Kindest regards,
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My mother and I stayed at this hotel in Jan 2012 for ten nights. The location is fantastic. Walking distance to Gran Via ,Puerta del Sol, Market of San Miguel, Plaza Mayor,The Palace, shopping...
The room was small and we didn't have a view, but it was clean and quite. The shower was great with good water pressure. The breakfast...
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Dear JimAndDora.
It' great to know you enjoyed our hotel and felt our staff's warmth. I hope you felt like a member of our family after a 10 days stay! We will be waiting for your your next time in Madrid (no passport loss by that time, I hope)
Kindest regards,
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My stay was very nice. It is a typical European hotel. The rooms were average sized. The staff was excellent with the exception of the older man that works on Saturdays. He was kind of gruff and not very helpful. The hotel was in a great location for me.
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Dear Phinster
Let me thank you for sharing your comments with the community, and apologize about the lack of kindness you felt on Saturday, I am afraid our clerk was not in his best day, nobody is perfect!
It would be great if you consider to give us another chance to serve you your next time in Madrid.
Best regards,
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We choose this hotel after carefully checking reviews and comparing prices of lots of Madrid city centre hotels and we are really happy we went for the Carlos V what a fantastic hotel, it has a wonderful location that was easily reached from the airport via the metro and all the major sights are within walking distance. Plenty of bars...
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Dear DilbertPhilbert
Thank you for sharing your oppinions with the community, it's great to know you enjoyed your stay with us. Sorry about wi-fi, I haven't received any report about bad signal, thank you for telling us we are checking it right nkow.
Kindest regards,
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This is the perfect place if you want to stay in the center of Madrid, is just a few steps away from plaza del Sol, the place is nice, the rooms are comfortable and the employees are very attentive.
A good thing they have shuttle to the airport, which the perfect service to take you luggage and the price is...
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Dear Vichug
Thank you for sharing your comments, your feedback is very much appreciated to try and improve our hotel. It's great to know you enjoyed our location and service.
Kindest regards,
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We stayed at this Hotel after a traumatic journey from England. It was a delight to be greeted by a warm and welcoming person on reception who was very sympathetic to the fact we had been robbed of all our money and credit cards on the Metro on our way from the airport,so if you decide to take the Metro...
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Dear Middleholly
Tank you for your kind words, it's nice to know we managed to make you feel safe and welcome after your bad experience at the subway. We wish to see you back your next time in Madrid and make you feel back home.
Kindest regards,
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