while the location of the hotel is good, the service and rooms left much to be desired. our first room faced the main pedestrian street which is noisy all night. we were able to move for the next two nights and the room was much better. there were only 2 english tv stations, which were sporadic, as was the wifi.... More

We give this 5 stars for location and the experience we had while there but we are not saying it is a 5 star hotel. With that in mind.... Everyone is right, the location cannot be beat. Make your way to the Puerta Del Sol Metro station and come up at the square. All the various streets intersect this wonderful... More

Great location in close walking distance to Sol metro station in the heart of Madrid. First impressions not great it was a bit odd really with a small entrance hall and the body of the hotel were the floors above a clothes shop with loud music playing. There were 5 adults in our party with one room over the precinct... More

The location of this hotel is hard to beat - right in the middle of everything and within easy walking distance to all the places we wanted to visit. We actually prefer the rooms facing the street - they may be a bit noisier, but they give a real flavour of the life of Madrid, which, after all, is why... More

Great location, decent breakfast but the beds are just too tiny..We spent 5 nights at the hotel and not once did they bother to clear the tray of tea and coffee in the room. Al the amenities except the AC and TV are on request - so you could maybe ask for the moon and who knows.. Also - for... More

This hotel is ideally located about 1 block from SOL metro stop on a pedestrian shopping plaza. Easy access to transportation, restaurants/cafes and within walking distance of Royal Palace. Stayed here several times. Always clean and comfortable. All European hotels have some noise issues due to the way they are built. They are never as quite as US based hotels.... More

My father and I stayed here for a second time (see my review and photos from December 2009), for nine nights in October 2011. We booked directly through the hotel's website, not Best Western's corporate site, because only the hotel's website allows you to specifically book rooms on the 5th floor that have lovely and spacious outdoor terraces, with patio... More

Location is as central as you can get. A block from Sol and around the corner from El Corte Ingles (major department store). The staff were superb. We had a very early train to catch and they accomodated us with a very early breakfast and made sure we got away in time. Very helpful. You have to realize you are... More

This hotel is in the middle of the pedestrian area in the city centre of Madrid. Everything is within walking distance. The room was big and fresh, old style furniture. Bed was a bit hard but not an issue for me. Wi-fi is free but didn't work very well in the room. Worked fine in the bar area though. You... More