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BEST WESTERN Carlos V

3.0 of 5
Maestro Victoria 5, 28013 Madrid, Spain (Centro)
Hotel amenities
BEST WESTERN Carlos V
Ranked #122 of 456 hotels in Madrid
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494 reviews from our community

Traveller rating
    131
    242
    78
    32
    11
See reviews for
Families
77
 
Couples
164
 
Solo
35
 
Business
26
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed 23 May 2013 NEW

We stayed at this hotel recently, everything about the hotel was brilliant, we had a top floor room with a balcony, which was a great outdoor space to relax in and enjoy the sun and drink's. The staff were all very friendly and Domingo the breakfast waiter was first class. The hotel is situated in walking distance of the Palace,... More

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Raleigh, North Carolina
1 review
3 of 5 stars Reviewed 21 May 2013 NEW

The matress in the room was hard (too firm). The rooms were clean and fair for the cost. The location was perfect. The clerks were kind. The hotel shuttle driver stole my laptop computer. The hotel provided a very poor & untimely response about my computer. I never recovered my computer.

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New Jersey
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 May 2013

I loved this hotel. Yes rooms are small but its Europe. The staff here was so kind and helpful. The breakfast is not typical American but what people in Europe eat and thats fine with me. The best part is the location you are in walking distance to all major sites. There are plenty of restaurants that serve wonderful meals.... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review
21 May 2013

Dear dabbadessa Thank you for sharing your comments with the community. It's great to know you enjoyed your stay with us and could walk to most points of intereset. We'll be really pleased to have you with us each time you come to Madrid. Kindest regards, More

western australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 May 2013

This hotel is well-priced for what it offers - clean and comfortable accommodation. To this, add staff who went out of their way to help with a variety of requests, an excellent location in central Madrid sited within a minute of two metro stations, a free 24-hour tea/coffee kit, quiet - and you have a place we'd stay at again.... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review
10 May 2013

Dear dayne28 Let me thank you for sharing your comments with the community. It's great to know you enjoyed your stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It would be nicde to have you... More

Dundee, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 5 May 2013

We booked 4 nights in a superior room with a terrace at this hotel. The first thing that hit us when we entered our room was the horrible musty smell, it was like unclean carpets. The other thing was how small the room was. We could not open the wardrobe doors properly because the bed was so close , and... More

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bwcarlosv, General Manager at BEST WESTERN Carlos V, responded to this review
6 May 2013

Dear Bonnybluebell Let me first of all thank you for sharing your comments with the community. On behalf of our entire team I would like to apologize for not exceeding your expectations. We do in effect call superior rooms our 5 rooms with a terrace located at our top floor; they are called the same as they all have the... More

Tampa, Florida
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 May 2013

This smallish hotel was located just a couple of blocks from the Plaza del Sol in Central Madrid. It was within walking distance of the metro, multiple restaurants and cafes, major tourist attractions such as the Prado and the Palacio, as well as Madrid's major department store. The rooms were small, but clean. The bathroom was a comfortable size and... More

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bwcarlosv, General Manager at BEST WESTERN Carlos V, responded to this review
6 May 2013

Dear susie1107 Let me first of all thank you for sharing your comments with the community. It's great to know you enjoyed your stay with us, despite the small problems during the first night. We'll be glad to have you back with us your next time in Madrid. Please do not hesitate to request a room at the rear if... More

Mooloolaba, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 May 2013

We Selected Hotel Carlos V Using Trip Advisor, Several months Ago. The Hotel Is brilliantly located, Close To The Metro, Many Good Restaurants And A Large Supermarket Full Of Prepared And Fresh Food. The Rooms Are Small But clean And Have Small Colour TV With air Con And Heating. Breakfasts Are An Optional Extra And Well Worth The Price. Front... More

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See 2 more reviews by ylanaperlov for Madrid
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review
6 May 2013

Dear ylanaperlov I'd like first of all thank you for sharing your comments with the community. It's great to know enjoyed your stay with us and we were able to help you with you trouble about the mobile phone. It would be great to have you back with us f you return to Madrid. Kindest regards, More

Stockholm, Sweden
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 13 April 2013

Great location close to everything, centrally located. My first room was not good, couldnt use A/C because it was to noisy, couldnt open window to much noise on the street outside. This was mid july. I complained about the A/C but the staff didn't do anything. After second night I complained again and I got a better room on top... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review
15 April 2013

Dear Anders P H Let me first of all thank you for shraing your comments with the coomunity. Your feedback is very valuable for us and we take it very much in consideretion in order to enhance a better guest experience. I'd like to apologize for not being able to solve the problem you found at your first request, the... More

Espoo, Finland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 10 April 2013

Visited this little hotel in the city center. Single room was clean, but suprise suprise, window to inner yard with garbage containers. Breakfast was quite modest but ok, breakfast room and hotel very nice old decorated. Staff was friendly with limited English skills. Price met the quality well.

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review
12 April 2013

Dear Junksu Thank you for sharing your comments with the community. Customers feedback are very valuable to us in order to try to upgrade our level of services. We do have rooms located at the back of the hotel with views to our inner yards, but WE DO NEVER PLACE GARBAGE CONTAINERS IN THOSE YARDS. I wonder what you may... More

1 review
4 of 5 stars Reviewed 3 April 2013

It´s the third time I´ve stayed at Carlos V. The staff are very friendly, the rooms are clean and it is very centrally located. Some people complain about noise, but what do you expect if you choose a hotel in the middle of Madrid?

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review
4 April 2013

Dear Jonas G Thank you for sharing your comments with the community. It's rgreat to know you got to become a regular guest, that's the best compliment we can hear! It will be great to keep on making you feel at home at this lively downtown Madrid. Kindest regards, More

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Additional Information about BEST WESTERN Carlos V

Also Known As:
Best Western Carlos v Hotel
Best Western Carlos v Hotel Madrid
Best Western Hotel Madrid
Best Western Madrid
Madrid Best Western
Address: Maestro Victoria 5, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Bar/Lounge Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#80 Family Hotels in Madrid
Price range (per night): INR4,999 - 9,886
Hotel Class:3 star (3*)
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