Why is this hotel getting good reviews? I can't believe it. It's the worst hotel I've ever lived in, and it truly does not desvere any of the ratings I've seen. They are misguiding. The rooms were old, dirty and dark, and I had no view. The worst part was the service. The staff was unfriendly and rude. I paid... More

this hotel could not have been any better for the purpose of our stay.It was in a great location,comfortable,clean and warm with very friendly staff.Thankyou again best western you never let us down. More

Basic Best Western style small hotel on a very nice location, in the center! Rooms are a bit small, but didnt bother us since we were out most of the time. Minibar ok, bathroom ok and clean. TV but not many English channels. Good breakfast, free tea/coffee all day. No kettles in the rooms, as mentioned at booking.com. Free wifi,... More

Room was clean. It was small but if you are out most of the day then this should not bother you. Bathroom was a good size and also clean. Didn't try breakfast, you can walk to Gran via and there are several places where you can get something to eat. Location is great, within less than a block to Gran... More

We are a family with two very young children (2 & 1 year old) and stayed there from the 8th of Novemeber untill the 13th. "Los Condes" is an average hotel in a very good location. Just some steps away is the Callao Metro station and the start of the pedestrial road to the Puerto del Dol. We have stayed... More

To be fair, the beds were comfortable and the bathroom was good-sized by European standards. HOWEVER, the noise level inside and especially outside made it impossible to sleep. It seemed as if the people outside were yelling right inside your room. We had asked for a higher floor when we checked in and found out we were on the second... More

Great location, great price but oh so small. 8x10 for a single accomodation. Bed very hard and the WIFI was irregular and unreliable. arrived around 10:30 am and had to wait until 12:30 for my room. Clean but ULTRA SMALL. Walls very thin and you wake up when people are leaving for their early morning flights. They did not credit... More

The recioptionists were very friendly and helpful. The hotel was in a central location. Near to local restaurants and shops. It had a metro station on each side of the road which was ideal Being on a side street the hotel was abit tricky to find. But it was a great hotel for a weekend break More

Good location - 1 minute walk to Gran Via & easy walking distance to most main attractions. Best of all, great price for where you are. The rooms are a decent size with the basic amenities - mini bar, safe & TV - but most importantly, clean. The staff are friendly. My rate didn't include breakfast but that was fine... More