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Mercure Madrid Santo Domingo

4.0 of 5
C/ San Bernardo 1, 28013 Madrid, Spain
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Mercure Madrid Santo Domingo
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75 traveller photos
Ranked #264 of 453 hotels in Madrid
3.5 of 5 stars 382 Reviews
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382 reviews from our community

    Trip type
Traveller rating
    65
    119
    110
    55
    33
Date Rating
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A fabulous stay”
5 of 5 stars Reviewed 6 April 2012
1
person found this review helpful

Santo Domingo covers all the aspects of a superb hotel with great style and comfort. The location is ideal, a couple of streets from the theatre area and on a square with great eateries. our room in the refurbished block had a fabulous colour scheme, delightful comfortable (& electronically adjustable!) beds with gorgeous crisp white linen sheets. the highlight had... More

Was this review helpful? Yes
Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
9 April 2012

Dear guest, Thank you for taking the time to write a review about your stay at Mercure Madrid Santo Domingo and for your recommendation. We are all very happy that you liked our hotel but particulary that you enjoyed the service our staff have provided. It will be a real pleasure for us to host you in our hotel again... More

Posted by an Accorhotels.com traveller
1 review
1 helpful vote 1 helpful vote
“Santo Domingo - OK if you dont want to sleep”
3 of 5 stars Reviewed 1 April 2012
1
person found this review helpful

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
3 April 2012

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Posted by an Accorhotels.com traveller
Herndon, Virginia, USA
1 review
1 helpful vote 1 helpful vote
“Excellent Hotel from front end to service staff”
5 of 5 stars Reviewed 26 March 2012
1
person found this review helpful

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
3 April 2012

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London, United Kingdom
Senior Contributor
27 reviews 27 reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“So new, and yet in poor condition”
3 of 5 stars Reviewed 24 March 2012
1
person found this review helpful

For a hotel that was quite new I was really quite shocked at how poor a condition parts of my room were. The vanity top around the sink was cracked and held together using heavy duty tape and beneath it what looked like a power socket had been covered over by duct tape! Having said that, the room itself was... More

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
3 April 2012

Dear guest, Thank you very much for your comment about your stay at Mercure Madrid Santo Domingo. Your compliments about location and staff services are very much appreciated. We would like to apologize for not achieve your expectations. Your satisfaction is important to us and we still be using the feedback you gave us to implement improvements to ensure we... More

Moscow, Moscow City, Russia
1 review
1 helpful vote 1 helpful vote
“too small rooms, too noisy”
2 of 5 stars Reviewed 22 March 2012
1
person found this review helpful

+ Very close to metro and Puerto del Sol, comfortable bed, good bathroom clean rooms - My suite was so small, that there is no place to put luggage. It's very noisy: you can hear every movement in next suites. Not very nice reception. More

Was this review helpful? Yes
Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
23 March 2012

Dear guest, First of all, thank you very much for your comment. Your compliments of our rooms and location are very much appreciated. We are very sorry to hear the room size was not suitable for you. Next time we suggest book a superior room that are bigger. We are working to solve the noise between rooms. Your satisfaction is... More

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London
1 review
1 helpful vote 1 helpful vote
“The best choose”
5 of 5 stars Reviewed 18 March 2012
1
person found this review helpful

This Hotel is the best one that we could choose. It's in the city centre, and in the middle of shopping and leisure areas (theater, monuments, cinemas...) The rooms are really nice, with a lot of details... The breakfast unbeatable....It has everything you can imagine!!! The hotel staff was really nice and always ready for helping us. There is a... More

Was this review helpful? Yes
Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
21 March 2012

Dear guest, Thank you for taking the time to write a review about your stay at Mercure Madrid Santo Domingo and for your recommendation. We are very glad to hear such a nice words. Your comment is a vital part of our business because we are able to improve the service we offer guests in our Hotel. We hope to... More

paris
Senior Contributor
30 reviews 30 reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“Good Mercure, well located, good service”
4 of 5 stars Reviewed 18 March 2012
1
person found this review helpful

This Mercure is located centrally just at the metro San Domingo exit so easy access from and to airport. The hotel has been recently refurbished and it is good looking. I was in a room at the 6th floor where there is a small balcony from where you have some view on the city : having a drink on night... More

Was this review helpful? Yes
Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
21 March 2012

Dear guest, Thank you for taking the time to write a review about your stay at Mercure Madrid Santo Domingo and for your recommendation. Your compliments of our rooms and meeting rooms are very much appreciated We are very happy that you had a nice stay with us. It will be a pleasure to host you again in future. Best... More

Posted by an Accorhotels.com traveller
tel aviv
2 reviews
“One big problem, but all together good value for money”
4 of 5 stars Reviewed 18 March 2012

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
21 March 2012

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Sao Paulo, SP
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Worst experience ever”
2 of 5 stars Reviewed 17 March 2012
1
person found this review helpful

I have reserved two rooms conjugated but when I got there, there were none available. End up having to stay in a older room with an extra bed and both my kids slept together on it.Then I was waiting for my luggage to come from the airport and despite the fact I have told the front desk, nobody could find... More

Was this review helpful? Yes
Management response:
21 March 2012

Dear guest, Thank you for taking the time to write a review about your stay at Mercure Madrid Santo Domingo. Your mark of our location are very much appreciated. On the other hand, we would like to apologize for not achieve your expectations. Please make sure that your comments have been passed onto the appropiate department for corrective action. We... More

Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“We will return to Madrid!”
5 of 5 stars Reviewed 16 March 2012
2
people found this review helpful

We stayed at this hotel between 21st and 28th Sep 2011. We have everything good to say about the Santo Domingo hotel. The best features were 1. Its position is only 2 minutes walk away from the SOL, a dynamic and architecturally rich plaza where things happen all the time, from street performers, Latin musicians, bars and restaurants overflowing with... More

Was this review helpful? Yes
Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
22 March 2012

Dear guest, Thank you very much for taking the time to write a comment about your stay at Mercure Madrid Santo Domingo. We are all very happy that you liked our hotel but particulary that you enjoyed the service our staff have provided. Your compliments of our location and breakfast are very much appreciated. We have received another review about... More

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Additional Information about Mercure Madrid Santo Domingo

C/ San Bernardo 1, 28013 Madrid, Spain
Price range (per night):* INR6,991 - 16,947

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Mercure Madrid Santo Domingo
C/ San Bernardo 1
28013 Madrid
Spain
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Vistas de la Plaza de Santo Domingo desde la terraza de la junior suite 503 Vistas de los tejados de Leganitos y las torres de Plaza España desde la terraza de la junior su 夜の外観です 凝った内装
Mercure Madrid Santo Domingo Photos (75 traveller photos)

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