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Mercure Madrid Santo Domingo

4.0 of 5
C/ San Bernardo 1, 28013 Madrid, Spain
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Mercure Madrid Santo Domingo
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75 traveller photos
Ranked #264 of 453 hotels in Madrid
3.5 of 5 stars 382 Reviews
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382 reviews from our community

    Trip type
Traveller rating
    65
    119
    110
    55
    33
Date Rating
Belo Horizonte, MG
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Excellent room and good localization !”
4 of 5 stars Reviewed 7 May 2012
1
person found this review helpful

The Santo Domingo Mercure Madrid is an excellent hotel. Located a few steps from Gran Via and a 200 meters from Callao Station. The room is a little bit small but it's cozy! The bathroom is good and the shower is powerfull.The hotel has a historical wine cellar (cave).It is close to the theaters and the subway allows the access... More

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
22 May 2012

Dear guest, Thank you very much for taking the time to write a review about your stay at Mercure Madrid Santo Domingo. We appreciate your kind words and we hope to see you again in a near future. Best regards, Antonio Núñez Pardo More

Leeds
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“Good Hotel in Perfect Location”
4 of 5 stars Reviewed 2 May 2012

I stayed at this hotel in April 2012. I had read several bad reports before my trip which worried me however I must say that I found it to be a very pleasant stay. First of all the hotel is situated in an excellent location directly opposite Santa Domingo metro station and just off Gran Via. Some reports mentioned the... More

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
4 May 2012

Dear guest, Thank you very much for taking the time to write a review about your stay at Mercure Madrid Santo Domingo and for your recommendation. We are very happy that you had a nice stay with us and we hope to see you again in a near future. Best wishes, Antonio Núñez Pardo More

Vienna, Austria
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Good choice in downtown location”
4 of 5 stars Reviewed 27 April 2012

Great location, 5 minutes walk from the royal palace and opposite the underground. Nice, convenient, recently refurbished room - though hardly spacious. I did not get a great view - the only window faced the inner side. Good value for money overall. More

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
4 May 2012

Dear client, Thank you very much for take the time to write a review about your stay at Mercure Madrid Santo Domingo. Your comment is a vital part of our business because we are able to improve the service we offer guests in our hotel. We are very happy that you had a nice stay with us. We hope to... More

Posted by an Accorhotels.com traveller
Dublin, Ireland
2 reviews
3 helpful votes 3 helpful votes
“Not great”
2 of 5 stars Reviewed 27 April 2012
3
people found this review helpful

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
4 May 2012

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kent
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“GREAT LOCATION”
4 of 5 stars Reviewed 26 April 2012

Having made the reservation in October last year and made a few requests, as it was going to be my partner's birthday unfortunately I think they lost the emails. It is a lovely hotel but has a few positives and negatives. The first room the toilet did not work and the smoke alarm had been removed! is this legal, they... More

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
27 April 2012

Dear client, Thank you very much for your comment. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to en sure we offer a better experience for guests in future. We appreciate your kind words and we apologize any inconveniences we may caused you. We hope to see you again... More

Hermannsburg, Germany
1 review
“Good Hotel, bud drawbacks for the room”
4 of 5 stars Reviewed 23 April 2012

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
26 April 2012

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Vladivostok, Rusland
Top Contributor
149 reviews 149 reviews
Reviews in 53 cities Reviews in 53 cities
40 helpful votes 40 helpful votes
“Small noisy rooms”
3 of 5 stars Reviewed 22 April 2012

Impressions are quite contradictory. Something was very good, something - not. Great location, no doubt. Good WiFi internet connection. A very good breakfast choice. Really "thin" walls, I could easily here a "bell" of arriving elevator even though the distance was 10 meters. My friend in another room left his room with full set of towels, and when came back... More

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
27 April 2012

Dear client, Thank you for taking the time to write a review about your stay at Mercure Madrid Santo Domingo. Your compliments of our location, breakfast ang wifi are very much appreciated. We are very sorry to hear the room size was not suitable for you. Please do not hesitate to visit us in your next stay in Madrid, booking... More

Sydney, Australia
Top Contributor
60 reviews 60 reviews
Reviews in 40 cities Reviews in 40 cities
81 helpful votes 81 helpful votes
“Inconsistent Hotel”
3 of 5 stars Reviewed 13 April 2012
1
person found this review helpful

There were positives and negatives for this hotel. The positives were its location as it was right next door to Santo Domingo subway station. The bathroom was nice as looks recently renovated with a shower only but it was an excellent power shower. The breakfast had a great choice of food and the coffee was from Nespresso coffee machine which... More

Was this review helpful? Yes
Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
19 April 2012

Dear guest, Thank you for taking the time to write a review about your stay at Mercure Madrid Santo Domingo. Your satisfation is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Your compliments of our location, breakfast and staff are... More

Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent location, average rooms”
4 of 5 stars Reviewed 12 April 2012

The location of the hotel, a great breakfast and good service made it easier to deal with the nuisance of really "thin" walls - we could hear our next door neighbors shower and singing in the bathroom.Positives include wi-fi, metro station right outside the hotel, and being walking distance to shopping, sight seeing and restaurants. Breakfast, if included was excellent.... More

Was this review helpful? Yes
Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
19 April 2012

Dear guest, Thank you very much for your comment. We appreciate your kind words about breakfasta and location. We are very sorry for the inconvenience that we may have caused you. We are working to solve the noise between rooms. We look forward to host you again. Best regards, Antonio Núñez Pardo More

London
Contributor
20 reviews 20 reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Brilliant”
5 of 5 stars Reviewed 11 April 2012

Really nice hotel. Clean and modern. Shower was amazing and a really cool internal garden. Right next to Metro station which helps. Free Wi-Fi in hotel is an added bonus. Would certainly recommend this to family and friends. Really cool and trendy bar in the basement. More

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See 4 more reviews by m_mayhs for Madrid
Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
19 April 2012

Dear guest, First of all, thank you very much for staying with us. We are very happy that you had a nice stay with us and we appreciate your kind words and your recommendation. It will be a real pleasure for us to host you in our hotel Mercure Madrid Santo Domingo again. Best regards, Antonio Núñez Pardo More

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Additional Information about Mercure Madrid Santo Domingo

C/ San Bernardo 1, 28013 Madrid, Spain
Price range (per night):* INR6,991 - 16,947

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Mercure Madrid Santo Domingo
C/ San Bernardo 1
28013 Madrid
Spain
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Vistas de la Plaza de Santo Domingo desde la terraza de la junior suite 503 Vistas de los tejados de Leganitos y las torres de Plaza España desde la terraza de la junior su 夜の外観です 凝った内装
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