city centre,good rooms, restaurant staff very surly,rude and unhelpfull. more

Pros -This hotel is very easy to get to, close to the Plaza d'Espana, right across ths street from the metro stop. About 10 min walk to Plaza d'espana. Easy to get to from airport. Cons -Room is the equivalent of my college dorm. Bathroom is redone, but the beds and decore are about 30 years old. Hotel has nice... more

This hotel is not in the city center, but it is across the street from a metro station (Principe Pio). It is a far walk to museums (Prado, Reina Sofia), but less than a 1/2 hour walk to Puerto del Sol and 15 minutes to the Gran Via. There are many restaurants within a block or two of the hotel,... more

We were a bit afraid because of some review we've read - but we enjoyed our stay. The rooms are comforable and clean, the service was ok. The hotel is exactly in front of the Rain station - there is no noise but there is a commercial center there with shops and some food options which is very comfortable. There... more

Hotel location is very convenient for touring madrid. Close to Placio Real. Metro station across the street. Room has no minibar. It was impossible to adjust the airconditioner temperature. The use of the safe will cost additional 2 euro/day. Internet use is 7 euro/hr. Breakfast is very poor. The coffee is tasteless, the "orange juice" is a strange yellow drink.... more

Having read the reviews after I booked this hotel I was starting to worry and thinking what have I done....but there was no need I found this hotel very comfortable and the staff were freindly the rooms were clean and big enough,,,fair enough some of the decour was dated but I was only staying for a couple of days so... more

This hotel was one of the worst hotels i have ever stayd at. Our negative experiences started immediatly at the check in. The people from check in where very rude, they did not make us feel welcome, they did not speak any english en finally i was asked to sign something, i usually dont sign anything before i know WHAT... more

Excuse the title but this hotel was so dated it was like a 70s Columbo film, you expected Peter Falk to walk around the corner at any moment! 70s decor needs badly updating, horrible green colour all round the hotel, the sofas, carpet floor tiles & everything. The room wasn't much better, definitely not 4 star although the breakfast was... more

Even though it is 4 star as it claims, this is a very low end hotel, the room looks more humble than the Motels that we stayed before. We first got a room that is so smelly with huge mosquito, we had to change the room once. Even worse is all their service guys do not smile at all. They... more