We stayed at this hotel for a week, and unfortunately had 'half pension', which turned out to be a dreadful mistake. The main impression we are left with after this week is the quality of the food, that is, the lack of quality, and the extremely unattractive diningroom. The poor waiters worked like mad, however, and were pleasant. We are... More

We got stuck on the lowest floor, 7 floors below the ground, it smelled quite awful down there. The mattresses were probably due to be changed because they were sagging in the middle. And, really, when you go on holiday as a couple, you expect a double bed, not two single beds far apart. We put the two beds together,... More

Even though this is an old hotel, is it very clean and neat. The view from the balconys are absolute breathtaking. The hotel staff is nice and helpful. It takes you about 10 minutes to walk down to the city, so the location is fine. More

We stayed there with the family. 2 rooms, 4 people. The rooms were a little small, so as the beds, table, kitchen etc. And a little run down. But clean and well maintained. For the price we paid not much to complain. For those who spend the vacation mainly outdoor, this is good enough. What mattered to us was the... More

first of all from June till October the resort of puerto de la cruz is out of season so be prepared for a lonesome night out especially if your english as we managed to find 2 english pubs.. beehive 1 & 2 both friendly places showing all live football matches..this hotel is on a steep incline and my calf muscles... More

I've just returned from a very pleasent stay at this Hotel. As I travelled alone with my young son I found all staff very friendly. The kitchen, although limitted equipment wise, was more than adequate( although I'd advise taking a tin opener as the 1 provided is tricky to use! And a kettle would be useful.) The rooms are clean... More

Stayed at this hotel in April 2011. The rooms have stunning views over the Atlantic Ocean, the hotel is located on a hill, so it needs a little physical training during the return from the city center and the beach (but it is a plus)). Very friendly staff, always willing to help and give what is needed. The rooms are... More

This hotel is like Fort Knox or a Prison Camp when you are staying here.... There are always about ten reception staff who watch you like hawks in a scary way. After 10 days they were chasing me for a 200 euro phone bill for only a couple of calls which I had made from the room. All night every... More

Bottom line first: at the price I got (through hotels.com) for a three week stay I should make no complaints what so ever. Pros The views are truly wonderful. The hotel is on a bluff right by and and above the sea. I you enjoy seeing the ocean from your balcony, you will be happy here. The room was neat... More