The hotel is situated in the most beautiful city of the Tenerife Island, Puerto de la Cruz, 5 min to a sandy beach and 10 min to Loro Parque. The hotel is clean, spacious rooms, good food and diverse; the staff is friendly and helpful. Our advice is to rent a car (near the hotel there are 3 rental offices,... More

We've booked the hotel as it looked it has nice children facilities. We went there December-January 2012 and we were prepared that we will use inside pool, as the outside ones are not heated. We also wanted Kids Club for our 3.5 years old son. The food was nice and the hotel staff was nice, especially at the restaurant. The... More

We booked here for 7 days for New Year's eve and were completely satisfied. What is the most important asset of this hotel are its employees. They are very friendly, helpful and even smiling. Somehow i don't agree with the last reviewer, concerning the "very well speaking of English" of the staff, because on most occasions i had to try... More

We had a great time staying at this hotel in September 2011. The room was beautiful, we received a room with see-view without booking it. The staff was very helpful and friendly speaking both English and German very well. The food was excellent, great choice, loved the Pistachio ice cream and hot prunes as a desert and had it almost... More

The hotel was excellent value for money - we stayed half-board. It was very clean, and we found the staff pleasant, helpful and hardworking. The (buffet) meals were copious, with a good selection, and the quality reasonable. The room was somewhat dated, but quite adequate. We had a large balcony overlooking the pool, but didn't suffer any noise. The pool... More

This is by far the worst hotel ever. Need I say more!!!! My husband and I stayed here for 1 week, home today, YIPPEE.... Its a 2 star hotel, possibly. The pool was freezing and the indoor pool was locked most of the time, open for an hour at 7am, but never at a time when you might like it,... More

Stayed here for 5 days on a quick winter break. Reception staff were first class and the breakfast/ restaurant quality were brilliant with a great variety. The beds were dreadful and needed replacing. Had to use the mattress from the sofa to be able to get any sleep. Great location with the bus station and the centre of the town... More

We travelled on an all inclusive package - 7 nights from the UK and got it very cheap. It our first 'all inclusive' type holiday so we don't really know what to expect or to compare it to, all up we were happy though. Location: The hotel is on the outskirts of Puerto de la Cruz, about 15-20min walk from... More

My boyfriend and i had a weeks holiday here from 22/09/11 and picked the hotel because of good reviews and the choice at hotel. The hotel is in the north of the island behind the mountain so it takes a little which for the sun to come up in the mornings (we had rain and cloud fr the first 3... More