Having just spent two nights at your hotel, I would like to offer you some feedback, which I hope you will find constructive. 1. Unlike last year, you now charge for washing up liquid and a sponge. If I had know this, I would have brought these with me. 2. The road just behind the hotel is currently being updated... More

We stayed at the Astoria for a week in Jan. 2013 and it was a very pleasant experience. Never in Spain have we had so quiet a room and so comfortable beds. Everything very tidy and well organized. The staff was very helpful, from the reception to the room cleaning girls. The pool and deckchairs clean and wellkept. The other... More

The hotel was clean and very good located. The poolarea was fair with sun from 10 AM to 4 PM. Only negative was the waterpressure in the shower - so low that is was impossible to wash the hair but there was always warm water.

We actually got the room from Astoria side for some reason. And we didn't realise it in three days. Our room number was 212 in Astoria and the location was very nice for a family because our window opened right to the pool. Our child was able to sleep daynaps in our room and we were able to be at... More

Stayed ther for 5 Carnaval days. Location is great and pherheps the reason for not improoving their service. We paid for parking and its great, But... They didnt operate the elevator from the parking so we had to carry them thruogh the stairs. When we checked out the lady at the reception felt sorry for us and operate it. They... More

starting from parking problems ...paid parking but too conjested .. breakfast service poorest ..one un trained girl to service whole hotel..rooms more than hundred living ....tosters broken ...same breakfast every day .. nor heater to warm the room niether aircondtion when its too warm the room ...poorest televisión Very Poor zero valuación old fashioned having 10channels working most spainish old... More

Good location, large rooms but thin walls and slamming doors. Service could be a bit better. You even have to collect a hairdryer from the reception. Beds could be more comfortable. Breakfast ok.Maybe I can stay there once again.

Stayed at the hotel for two weeks with another couple of friends during the carnival. The hotel is excellently located, minutes of walk from all the "action", the old city center, the promenade along the sea and most of the tourist attractions. One major advantage: the hotel has got parking which is very important if you have a car .... More

Astoria is an aparthotel which is completely fine, although I disagree with most of the comments praising this place. It´s a fine hotel, very clean, with gentle staff and with a good location. That´s it. Which is fair enough, but not good enough to justify its position among Puerto de la Cruz´s hotels. It´s very basic, with furniture which looks... More