we enjoyed our stay here, though we wouldnt say it was four star. the room was clean but dated, paper peeling and well worn carpets. we enjoyed the buffet style dining, while not spectacular was pretty good with 2 freshly cooked choices each night usally a fish and a roast dish. waiting staff were superb, but reception staff we found... More

Our second stay in a year and although it's a mile from town we found it to be the ideal venue for a relaxing break in the winter. The staff at all levels are excellent and nothing is too much trouble. Rooms are typical for the area and if u book in the winter you may be better off specifying... More

We, too, had a week at El Tope (our third) 9-16 December. Booking via Thomson, avoiding their lowest price rooms - the 'dungeons' [see other reviews] and their highest priced double-balcony rooms [generally on a floor too low for good views], we'd contacted the hotel directly well in advance to ask for a higher floor and on the mountain-facing (and... More

Holiday 9th Dec to 16th Dec Booked in April as we had been to this hotel when it was a Thomson Gold requesting a high floor. On arrival we were given a room in the dungeons when we asked for a higher floor we were told abruptly & without eye contact "You asked for a room with a balcony"!!! As... More

We have just returned from a week's holiday at this very comfortable hotel and look forward to returning. We had booked a superior room and it was large and everything 'worked'. This has not always been our experience in Spanish Hotels! Our room was on the first floor with a sea view and had a large balcony with sun loungers... More

We arrived at Midnight, and were put in "The Dungeons" Room 021 (Rooms under the pool) We were happy with the room. Very clean and the balcony was spacious and we were very happy to find a tray of fruit, salad, cold meats and bread waiting for us after our days travelling. The air conditioning didn't really work. There were... More

Well this was our third time at this hotel, and we had read some of the reviews before we went this time - and am writing to put our view. Ok, some of the carpets and areas are needing updating. However, when you think of the value and everything else this hotel offers - we certainly did not need anymore.... More

We have just returned (10/12/11) from a 10 day stay at El Tope. It was well worth booking a Superior room which gave plenty of space and a big balcony plus welcoming fruit and bubbly - our sea view was good but a mountain view (south side with afternoon and evening sun) would have been even better. Standard rooms appeared... More

My wife and I have just returned home after a week's stay at El Tope, 22nd to 29th Nov.,2011. This was our fourth visit to Tenerife, and our third to Puerto de la Cruz. I decided to write after reading some of the appalling rubbish posted about the hotel by some of our compatriots. We can honestly say that we... More