Stayed here for one Week on a Jet 2 Holiday. Hotel clean Airy and Modern.Staff mainly friendly some grumpy but we can all be at times. Meals can be a problem. Bun fight to get into resturant when it opens better to wait for an hour and go then. Watch Hot food cooked at the buffet some times cold and... More

We stayed here for a few nights in January. The facilities are good, but it’s a large and impersonal hotel. Most of the guests seemed to be German (we are not), but we did not like the fact that the hotel staff sometimes addressed us in German. Breakfast was fairly good with yoghurt, cereal, bread, cheese, ham and fresh fruit,... More

This hotel was fabulous! We got a great deal with alpharooms.com, stayed over the Christmas period and were spoilt rotten. Our room with seaview was really comfortable, the breakfast was more like a breakfeast with every bit of Spanish food available...even cava - for breakfast, something we didnt discover until day 4!) This hotel is not a Brit hotel which... More

ive never met such unfriendly people in my life,i frequently holiday abroad,so iam not just making this up,iam not hard to please...the staff just made me feel rotten....at dinner i didnt have drinks so they were like arrogant,the reception the same,even when i checked out,just took the card..never said thanks or goodbye.....if u like to sunbath dont go to this... More

We booked fairly late with Thomas cook. The hotel was delightful the room excellent. We were facing the street on the 6th floor. We asked to pay to upgrade for a sea view but the hotel was full. The bar was expensive but nice atmosphere and attentive staff. Entertainment was a couple singing, who were good. The restaurant was excellent... More

Went to Puerto De La Cruz for Xmas having stayed there previous two years. This was best Hotel we have stayed in, 4 Star rating is justified unlike some other Hotels in Resort. Rooms were modern & had ample space. Bathroom had walk in Shower, no bath, which suited us.Rooms were cleaned to a good standard & cleaning staff were... More

The hotel is in the centre of Puerto de La Cruz with easy access to shops and restaurants. The room was comfortable and clean but only had a shower so if you like a bath then be sure to request one. The balcony with sea view was lovely but caught the wind and lacked any sunshine at this time of... More

We stayed at the Beatriz Atlantis just before Christmas. The location is ideal at the end of the promenade and we paid a little extra for a room for a sea view which was well worth it. The balcony didn't get a lot of sun in the day time but it was pleasant to sit out on in the evenings... More

The hotel overall is quite nice, the rooms are clean unless you want to use the extra blanket from the wardrobe, the smell was AWFULL!!! (completely ruining the clean feeling). The approach of the restaurant staff was quite bad, they forced us to sit outside in the wind, just because we were a big group (conference). The waiters were rude,... More