Stayed here for 2 nights on a bed and breakfast basis. We had a standard room which was very nice on the 8th floor with views over the city. Good size room with massive comfy bed. Excellent bathroom with walk in shower and separate bath, 2 washhand basins and bidet. Good toiletries provided. Plentiful hot water. Good flat screen TV... More

...and not just public relations "spin" and glib apologies. Even the most experienced travellers have made the mistake of leaving a valuable item behind in a hotel room. I did this at the Melia Costa del Sol and emailed them from Granada to send the item to Melia Bilbao where the courier costs were to be billed to my account.... More

I stayed here for 4 nights, two rooms. Easy to find and access via car, although car park very tight. I had a BMW 1 series and had a tight squeeze. On reception staff were efficient, but cut me off mid sentence to answer phone. Once checked in we went for lunch at cafe, small choice of pinxtos and we... More

We visited the hotel as part of a Gate 1 Tour. it was a treat to be booked into a 5 star hotel at the same time as paying the equivalent of 4 star prices. The architecture is not exciting from the outside but it is pleasing on the inside. What makes this hotel is its location: a short tram... More

The good 7/8 minutes walk down the side of the river to the Guggenheim Massive bed in a good sized room Quiet rooms Good views Staff friendly and helpful with information about the town and facilities Parking below the hotel On the downside I never mastered the Nespresso coffee machine, lost both capsules without making coffee, never figured out how... More

I liked the brutal architecture of this hotel. It was a spacious room with a large comfortable bed. The bathroom was enormous and all for under 100 euros for the night. Ideally located for the Guggenheim and the old town. The reception staff was excellent. The breakfast is worth booking the night before as it is 16 euros as opposed... More

A fine hotel that has good rooms and stunning architecture but it somehow lacks warmth. Maybe it is the tight rules that govern check in check out etc. that make it seem machine like. The Spa is tiny so do not go here for that attribute. Very close to the conference center and Guggenheim Museum so that is good.

well kept hotel, friendly staff, everything great except, as usual in most of Spain, no tea and coffe e in the room. we also had free wifi in the room which is great. a really good location. public transport from here is excellent The President of Spain came for a meeting there whilst we were around, but although heightened security... More

good hotel near to Guggenheim Museum, shops & bars nice reception/welcolme, good rooms, lovely bathrooms. but no tea/coffee facilities,parking is expensive.bus & trains are close by the bus only takes 20 mins to the airport 1.40 euro,s