Excellent location - only 10 mins walk to Banus- hotel right on beach. Facilities excellent and staff courteous and helpful. Breakfast amazing. All rooms have large outside terrace area with daybed and table and chairs. Rooms have fridges and safes: lovely toiletries in bathroom.

The hotel in its Balinese style has a fantastic location and great pool area, but the maintenance of the rooms and general house keeping is not what one would expect from a 5 star hotel. The rooms need minor touch ups and refurbishments and on our level, 2 glass from a guest room service remained uncleared in the passage way... More

hotel is supposedly rated at a 4* - 5* status - a very struggling 4* at best 3* more accurate. Toenail cuttings on the room floor, grouting needs to be cleaned, shower leaks, silicone around the tub is untidy. Furniture and décor are outdated. Just tired and in need of a refurbishment. On the upside most hotel staff are very... More

We recently had a week break at the Gran Hotel Guadalphin on a half board basis. The hotel is featured as a 5star but i would say it is more like 4star as it is looking a bit tired in places although it did have a few luxuries like bath robes, high quality toiletries, change of bed linen every day... More

We Just returned from a weekend stay here , we had a good time and the rooms are clean and modern but the hotel just lacks the extra luxuries that make a 5 star. They do not have a evening turn down service which you would expect , also there are not great facilities at the hotel so, if like... More

We stayed in the Guadalpin for three nights and have to say we were delighted with all that the hotel had to offer Having read reviews on a very popular trip website after booking we were left a little unsure. Can I say that the reviews are unfair if not a little suspicious ( could be a competitor ) We... More

My husband I had 2 nights at the hotel in January and we booked a junior suite which was gorgeous, some areas are tired and could do with a refurbishment and the jacuzzi didn't work in the bathroom but the staff were super friendly and couldn't do enough for us especially when we asked for a room with a view.... More

We've stayed at this hotel every year in the low season since it was first opened, always great value for money. Whilst it's certainly at the lower end of the 5 star hotel range, their mini suites with a sea or pool view are spacious and well appointed with a very comfortable bed and the breakfast buffet more than enough... More

At arrival we had to wait ~10 min. for the receptionist, the bell boy ringing repeatedly for someone to turn up. That would never have happened in a 5* hotel. We had booked a junior suite. There was poor sound insulation between adjoining suites. The suite was worn with ripped material in the chairs, but with a nice size terraces.... More