This hotel is located directly across from the Dom (large cathedral) and the main pedestrian street. It's also a few minutes walk from tons of restaurants, the Rathaus (Town Hall), and the main square. Location cannot be beat. Service is impeccable - someone is always waiting to help or assist. Rooms are spacious, bathrooms are huge and modern - with... more

We booked thru American Express platinum. Upon arrival service was impecable. We were escorted to our one bedroom suite which had a wonderful view of the Cathedral. A small balcony which was across the street from the cathedral. A beautiful fruit basket and bottle of champagne was brought in while we were touring the city. The spa and business center... more

My wife and I spent three days at the Excelsior Hotel Ernst in Cologne and would highly recommend it to anyone who prizes quality accommodation at reasonable prices. We booked through a website and thought the charge (around $200Australian a night) was more than fair given the standard of accommodation and service, plus the superb buffet breakfast included in the... more

As another reviewer commented, there are two sides to this hotel. The old part, and the renovated part. I would definitely recommend requesting a renovated room, they are simply amazing. The room was one of the nicest I've ever stayed in, and also among the best in value for your dollar. The staff was great at the hotel. Everyone was... more

If you are looking for a deluxe hotel with classical interiors and excellent service in Cologne, then this is the best choice. Espec the restaurant Hanse Stube is a great experience. more

Great location, beautiful old building, helpful friendly staff, top quality breakfast buffet, very quiet and private feel to the massive room and bathroom, immaculate, very comfortable firm bed. TV didn't work, bed frame scratched up, chairs antique looking but extremely uncomfortable and impractical for sitting in for more than a moment. Business center had computers and a printer but the... more

My husband and I spent 2 nights at the Excelsior Ernst during the marathon weekend in which he was taking part. Our overall experience at this hotel was positive. The staff were extremely friendly and efficient. Judging from other readers' reviews, it seems we were allocated a good (renovated) room located off a square hall with a tinkling fountain. The... more

I stayed there on a business trip. With Amex I had an upgrade and was welcomed by a bottle of champagne and what I assume was an upgraded room. The location is excellent and the front desk personel pleasant. The gym is poor, but the sauna etc. are nice. The main restaurant and the bar are very nice as is... more

We selected this hotel due to its' inclusion in the Leading Hotels of the World and it did not disappoint. Having read the reviews here, we found it odd and an "omen" that we were immediately offered Room 411 which we declined. The front desk staff were curious to know the reason and we informed them about the comments here.... more