I stayed there on a business trip. With Amex I had an upgrade and was welcomed by a bottle of champagne and what I assume was an upgraded room. The location is excellent and the front desk personel pleasant. The gym is poor, but the sauna etc. are nice. The main restaurant and the bar are very nice as is... more

We selected this hotel due to its' inclusion in the Leading Hotels of the World and it did not disappoint. Having read the reviews here, we found it odd and an "omen" that we were immediately offered Room 411 which we declined. The front desk staff were curious to know the reason and we informed them about the comments here.... more

I was very pleased with my stay during Easter 2007. The service at the front desk was as usual excellent. My room was a good size and clean (I was upgraded as part of my membersip of Leading Hotels of the World). The staff in the Piano Bar were friendly and made some very good cocktails. The hotel's restaurant Hanse... more

The service in this hotel was absolutely impeccable and perfect from all staff everywhere. Good location across from the Cathedral. Agree with what some other reviewers say about the rooms though - not all of a five star standard at all. There appear to be two parts to the hotel - part of it has been upgraded and parts haven't... more

We booked a three day stay in this fantastic hotel after finishing a River Cruise on the ss.River Queen - from Basel, Switzerland to Cologne, Germany. Our stay was Dec. 23, 24 and 25 - returning home on the 26th. The hotel was not busy, so they upgraded us to a suite - with a full live beautiful Christmas Tree!... more

The Excelsior Hotel Ernst did not meet our expectations of a 5* hotel. Our allocated room (411) was basic, stark and uninviting. The bathroom was marble and clean which was acceptable. We did not complain about the room, as we would expect a 5* hotel to have a consistent standard throughout and therefore assumed that other rooms would be equally... more

MYself and a girlfriend have just spent 2 nights at this lovely , comfortable hotel. Wonderful for the christmas markets , cathedral is just across the road. trainstation 5mins away. We were not happy with the first rooms offered, one overlooking busy road, other over courtyard but ventalation shaft from kjitchen . The staff found us 2 other rooms, no... more

We found this hotel via the Leading Hotels of the World web site, and it certainly belongs there. It is an excellent hotel in the best location in town, right across from the Dom and very near the train station. Rooms were large and spotless; service was excellent. We did have a misunderstanding about the price. I had found this... more

Lovely people, lovely location, but dont let the slick website fool you: this hotel is very shabby and desperately in need of an upgrade. We were very disappointed in our first room - it was furnished very sparsely and with furniture dating 30 or 40 years (and let me tell you, it wasn't chic stuff from 30 or 40 years... more