Positive points first: staff was helpful and friendly at check in and later on. The location of the hotel is very central, just about 5 minutes walking distance to the central station and the main shopping street which also leads to the town hall and the Alster. The breakfast in the morning had a good variety and all food was... More

Pros: It is in a handy location (5 minute walk from the main train station, 10-15 minutes to the Rathaus). Clean, decent-sized modern rooms. Excellent breakfast. Cons: It is in an area that includes many sex-shops and street-walkers (though we never felt threatened). There were no tea/coffee making facilities in the room. We had the world’s thinnest pillows. The TV... More

A very nice hotel. It's strongest point is the proximity to the railway station. We only stayed one night and we wanted somewhere quick and easy to find. Okay, so it's in a seedy area, but if you do your research beforehand, you know that. There's lots of hotels on the same street. We were there on a Sunday night,... More

It's newly refurbished so the rooms are neat The continental breakfast was very good and the (daytime) Reception staff friendly. What wasn't so good? On two seperate days i was woken at 9am by Housekeeping staff who wanted to clean my room - the second occasion they even returned after half an hour and tried to come in while i... More

The hotel was a good value. It was centrally located, rooms were clean & quiet, service was good. It was very near the main train station and an easy walk to a nice shopping area and into the heart of the city. My only suggestions would be that they fix the garage door of the underground parking so that I... More

Excellent location, 5 mins from main station. I used to live in Hamburg & returned after 26 years to see how things have changed, so I had an idea of hotel location I wanted. I wasn't dissappointed although you do have to walk past some erotica shops & ladies stood in doorways at the top of Steindamm to get to... More

We have just got back today from a trip to Hamburg. We chose to go to Hamburg as a quick break away for two days and we was able to get the flights cheap (£32) via Ryanair. When researching possible hotels in the centre of Hamburg we was unable to stay at the Best Western as it was fully booked... More

The location is lousy. Red zone area. Rooms are good, breakfast also very good, and people are friendly, but still. location is very poor. More

Location good near shopping area, 5 minute walk, clean bath room and room, good breakfast. wiil stay again. in Savoy hotel. More