I booked the hotel and my reservation was valid up to 19:00. I arrived at 19:03 and the lady told me that the reservation wasn't valid anymore and the only remaining room was smoking room (I don't smoke)! I was obliged to pass all the night in a room with an insupportable smell. This is a very customer service!!
- Official Description (provided by the hotel):
- Located to the east of Hamburg, 12 km from the airport and 6 km from the CITY NORD business centre, the Ibis Hamburg Wandsbek hotel has 150 airconditioned rooms, with WiFi Internet access, including 5 adapted for guests with limited mobility. Along withthe CAFE HOPFEN UND MALZ restaurant, the hotel features a bar, 24 hour snack service, undercover pay parking and a meeting room. The Operettenhaus and Neue Flora theatres, and the Binnenalster lake are less than 8 km away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, ACCOR, Tingo, Travelocity, HotelsClick and Priceline so you can book your Ibis Hamburg Alsterring reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.