Airport hotel which needs pick up and about 30 mins to get you to receptions (15 min wait after calling the minibus and 15 min drive, as they stop at another hotel on the way). Friendly staff. Big issue is the internet which is free in lobby & bar areas but slow and I had problems with my iPhone and... More

Nice hotel, close to the airport. I had –yet again- a very short night so I did not use full amenities in this hotel. There is free internet in the lobby (bar), which is always nice. I had a few beers and a small snack. Everything was served with a smile. Nothing to complain about! Rooms are OK but contained... More

The Hamburg Mercure Hotel was excellent! I can stay all year in this hotel. Staf in high level they allways helpfull, frendly and welcoming. Rooms are large you can feel confortable. Perfect shuttle bus from the airport yo need to call an bus is in 4 minutes in airport. Hotel is very clean, and in perfect desighn for busines and... More

My stay at the Hamburg Mercure Hotel was excellent. The reception staff went out of their way to help; they were very welcoming and friendly and it set the tone for my one-night stay. I enjoyed dinner in the restaurant and again, it was served in a very professional and friendly way, which made me feel valued, as a lone... More

The reception staff were helpful and spoke English but didn't always act efficiently. A broken light in the bedroom took three conversations and two days to sort out! The receptionist asked me if I would like breakfast so I paid in advance at reception. Reception didn't tell the breakfast room who then confronted me in front of other diners and... More

This is an excellent hotel in the suburbs of Hamburg near to the airport. There is a free shuttle bus from the airport to the hotel, and the hotel is also about a 10 minute walk to one of the S-bahn stations. The staff were all very friendly and most helpful and welcoming. The room I had was large and... More

I know this hotel for years, and as some other hotels, the quality is decreasing. The rooms are of an average quality, downgraded by the bathrooms, where there is often a smell and traces of mould. The temperature is regulated by an airco-box at the window, which permits temperature regulation, though not on a nice way. The covers on the... More

We booked this hotel after our first preference was sold out. The price we paid was ok, but more than we had intended to pay in Hamburg, so we expected a bit more. Our bed was very comfortable, our bathroom was big with a full sized bath and good water pressure. The staff were friendly and always helpful. The wi-fi... More