Hotel looks great, perfect location.room good, we found the bed really awful, and the pillows really bad. We did asked extra pillows. Toiletries are really good brand, but not replaced after 1 day,really strange. The breakfast buffet to small for the price, better find a nicer, cheaper,better place to have breakfast. Staff really nice, helpfull. It's a nice hotel, I... More

Don't be fooled by the nice pictures and selfacclaimed status as a "designhotel". The sad truth is that the hotel smells like an old tourist-type hotel and has bathroom fascilities that are worse than a backpackers hostel. The toilet has a very primitive "sliding door", that allows all sound and smells into the room. The "bathroom" is a poorly designed... More

Just returned from a trip to Berlin and had an amazing time, the hotel playing a major part in our experience. The room we stayed in was stunning with lots of modern features and luxuries. The apartment was modern, clean well laid out with a good kitchen facility in the room (with a dish washer). The location was in a... More

If you expect an ounce of customer service at this hotel you will be disappointed. I arrived after a 24 hour flight with heavy luggage and not one of the four staff behind the desk assisted me to my room. They were too busy chatting! I had to repeatedly ask for skirt hangers (which I am still waiting for) and... More

I'm here now at Lux 11. Doing laundry in the free self serve laundry room. It is giving me better customer service than any human I've encountered here. The rooms are fine but nothing special. Today I lost my cell phone & needed to call the front desk 5 times before they could correctly tell me how to make an... More

I've traveled a decent amount, and have stayed in some nice properties but Lux 11 is by far my favourite. It's not for those that want the big brand hotels, with hundreds of rooms and all night room service. It's a cool, funky hotel, that is a lot of fun, great staff, nice bar, nice breakfasts, great location... It's modern,... More

I'm coming to Berlin on a regular base - most of the time weekly. I like the Lux, because they know how to handle their visitors. If you are stressed they will handle with care. If you are out to do party, they will tell you where to go. They do have nice rooms in every size. And actually every... More

We loved our weekend stay at Lux 11! The location could not be better, the staff were friendly and the minimalist interior design makes it very special. An extra highlight were the Aveda bath & shower products. More

The Lux 11 is a perfect stay right in the middle of cool urban hangouts in the Berlin Mitte area. Together with a buddy of mine we did a serious nightlife tour through Berlin and needed a cool yet flexible hotel. When you wake up at 12:00 and they still offer you breakfast you know that you are in the... More