We stayed at Hotel Zoo three years ago and were very happy with it so booked it again for this trip. Unfortunately we were very disappointed this time around as although the lobby/bar areas are welcoming and up to date, the rooms/bathrooms are now very tired and are in need of refurbishment and modernising. The rooms/bathrooms are certainly 'no frills'... more

From the outside and in the lobby area, the hotel looks great. But when I entered the room I was a bit dissapointed. I had booked a standard room. It looked old and gave you an uncomfortable feeling. So until the next night I decided to change to an executive room. When I asked for the price in the reception... more

When I booked it on line, I was happy I found this hotel. 4**** at a good price in a great location in Berlin...with the great pictures, I was sure I made a good choice!!! The result is terrible. The front desk looks pretty good but when you access the room, what a disappointment. The rooms are big witch is... more

With great location (just a few minutes walk from Zoological garten station) this hotel provides good value for money if booked with discount from one of the internet sights. We got a room on the 5th floor facing the garden so it was very quiet. The room was very big with a big bathroom. It was really clean but the... more

First of all the location is great and the entrance of the hotel/reception is very modern and when we arrived we were sure we made the right choice..But when we took the elevator and we were on the second floor we started to get dissapointed..Nothing reminded us of a four star hotel. The carpet of the corridors is really dirty... more

On arrival we were allocated a twin room which was not what we wanted as a couple on a romantic break. The twin room had a very odd big white desk unit-type thing running across the middle of the room dividing the two beds - rather like a student study room in university digs. The room was very small to... more

The location is really good - close to a main train station, close to lots of restaurants and coffee shops. The room was very disappointing, and not four stars. Everything was clean, the bed firm (but creaky), shower ok. But the deco was very dated (70s style with worn carpet), the blind ripped (no curtains), very poor lighting (don't think... more

The best hotel location in town. Smack in the center of Ku-damm, with a train station, underground, restaurants and shopping right out at the front door. Hotel itself was clean, room service was good (room cleaned every day and smelled good), buffet breakfast quite satisfactory. You have to bear in mind it is not a luxury hotel. Style may not... more

Just returned from a 8-day stay at the Berlin Zoo and having thoroughly read through the previous reviews, i wasn't too surprised by the hotel and its rooms. Luckily we got a room facing the courtyard so we were shielded by the noise from the street although wecould clearly hear the trains in the background but it was alright, you... more