We booked this as a late deal and was pleasantly surprised by the value for money. Rooms are quite spacious and clean. The corridors are very long and it's easy to get lost especially with being distracted by the Andy Warhol art on the wall. We didn't eat breakfast here but there are a lot of nice restaurants and germans...
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Dear Markbetsan,
thank you for your kind feedback. We really appreciate it.
Just a small information regarding our location: Berlin has several "centers" and we are in the middle of west Berlin. Therefore we are just minutes away from the most famour shopping street "Ku'damm" with Kadewe and the Zoologischen Garten. Most of the other tourist attractions can be easily...
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The hotel is well-located (walking distance to SBahn and UBahn and major attractions - K'dam), clean, efficient and small (a benefit). Our room was unfortunately, small, austere and dated. The breakfast was good to very good: the food was fresh each day and the choice quite extensive.
While the hotel would not be our personal choice it would appeal to...
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Dear AustraliansinCanada,
thank you very much for your kind feedback regarding our hotel and my team.
I am very sorry that you experienced so much inconvenience through your travel agency. Please contact me directly for your next stay so I can give you a special room rate for your visit.
Also we have just finished our 61 new bedrooms which...
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I travelled to Berlin for business reasons and stayed at the art'otel west for 2 nights. I was inspired by the reviews from previous guests plus attractive price for a double room, and decided to book a room. The personnel at the reception was kind from the start, although always very busy and a bit stressed. It is true that...
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Dear MarianLei,
we appreciate your feedback which you posted on Tripadvisor.
First of I would like to apologize if you found the room temperature a bit too cold. You can change the temperate slighty by adjusting it directly in your room via the a/c switch. I am sorry if you have been misinformed during your recent stay with us.
I...
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Excellent hotel. The room was well equipped and the staff were very knowledgeable (especially Santiago!) and very friendly. A great base for exploring Berlin. Would be happy to stay here again, highly recommended.
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Dear Louise M,
thank you for sharing your experience with fellow travellers. We were happy to hear you enjoyed your stay that much!
Thanks also for mentioning Santiago! I have forwarded your nice comments and thanked him.
We hope we can welcome you back soon again.
Kind regards,
Katja Hagenbucher
Hotel Manager
email: khagenbucher@pphe.com
+49 30 887777-0
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I stayed here 3 nights and would happily stay again. I was upgraded to one of their larger rooms (possibly due to Club Carlson membership?) and thought it was fabulous. The room was beautifully (and quirkily) decorated, and was very well laid out with plenty of desk space, loads of electric sockets, a comfortable bed, good lighting, and a good...
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Dear tripbuiscuit,
thank you very much for your excellent feedback! I loved to her that you had such a fantastic time with us.
As you have seen, we have just finished our renovation and I am pleased that you liked the new style. Shame you didn't have enough time to use our new sauna and gym-hopefully next time though.
We...
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This hotel was great! The rooms are minimalist but, well kept and clean. The staff are fantastic. Nothing was too much of an effort, in particular Thomas! Thank you for the wonderful service. I can highly recommend this hotel if you want clean, convenient and friendly!
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Dear FushSA,
it’s been a real pleasure to read your fantastic feedback on Tripadvisor.
Thank you also very much for mentioning Thomas. I have forwarded your kind comments to him and thanked him personally for his hard work and great customer skills.
On behalf of my team I would like to thank you for your visit and hope to see...
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This hotel is very well located in a short distance of Kurfürstendamm and public transportation. Staff was also helpfull during our stay. Rooms are kind of outdated and simply furnished. Beds are really unconfortable you can feel every spring in the bed, I could not get a good sleep during my stay. Another problem was with the AC it was...
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Dear Kivancgorkem,
we appreciate you taking the time to give us some valuable feedback via Tripadvisor.
Thank you for sharing your concern during your recent stay. Please let me take the opportunity to inform you that we have finished the extension and renovation of our hotel! All our new 61 bed rooms are equipped with plasma tv screens (with a...
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We really enjoyed our stay at the Warhol-themed art'otel in Berlin. Located near the high-end shopping district on Kurfurstendamm and not far from the SavignyPlatz S-Bahn stop, this was a comfortable place to rest...especially as other aspects of our trip went wrong. My friend ended up not feeling well and spent most of her time in the hotel room. The...
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Dear inothernews,
big thank you for posting such comprehensive feedback regarding your recent stay with us on Tripadvisor. We were happy to hear you had such a good time during your visit with us.
Thank you for your lovely feedback regarding our staff and especially Thomas. I have forwarded your comments to him and thanked him personally. I was pleased...
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Got a Groupon deal and stayed here 2 nights in July. Lovely, clean, massive room (think we might have upgraded to a suite?). It was a bit out of the way but we were travelling with a baby so it was good to be removed from the manic centre. 5 min walk to nearest tube, 10 to get the train...
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Dear magsandwags,
thank you very much for the lovely feedback you have given us.
Please let me take the opportunity to apologize for the negative experience you had in our restaurant. We have now finished the extension of our hotel and provide our guests from now on 61 additional bedrooms, sauna & gym and a stylish new hotel bar. With...
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Loved this place, did not eat here as too much to see in Berlin, were up & out. Visit was to see Rammstein at O2 world, & as much as Berlin as possible. Not far from the U-Bahn, great transport system, buy a Berlin Welcome Card, staff gave excellent advice on travel. Our room was fab, huge and airy, so...
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Dear Sugarflick,
Thank you very much for your kind comments regarding our staff, our location and our bedrooms.
On behalf of my team I would like to thank you for your visit and hope to see you again when you are back in Berlin next time.
Sincerely,
Katja Hagenbucher
Hotel Manager
email: khagenbucher@pphe.com
+49 30 887777-0
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