The service staff seem to only be pleasant if you speak German. There were some problems with our stay and we needed to reprint a plane boarding pass, but the "business center" offered did not include a printer. The staff were not at all helpful to us when we were trying to solve the problem, or when we were looking...
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Hello Claire H,
referring to your quoting we would first of all like to thank you for taking your time to inform us about your experience in our hotel. We are very sorry to hear that you did not enjoy your stay with us at all.
Usually our staff performance is very good and English language skills are a must....
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Good hotel. Altough it is far away from the Berlin city centre. But Spandau has a nice city centre and there is even a shopping mall opposite the Berlin Spandau railwaystation. From there it is a 25 minutes railway trip to Berlin Zoo station. However,the nearest railwaystation is Stresow but this station is served by less trains. There is also...
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Dear A.Brouwer,
thanks for leaving a comment. We will take it into consideration. Of course we fill find a solution as soon as possible. We would like to apologize especially for your complain concerning the checkout. We affirm that this not our usual standard. Thanks again for taking your time and to give us your feedback.
Kind regards, your team...
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we where going to a gig at the zitadelle so wanted somewhere close. we knew the hotel was a bit away from the city and where a little concerned that we would not be able to get to see much of Berlin centre due to this. BUT... the public transport in Berlin is so efficient, we need not have worried....
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Everything about this hotel was fine except for the front desk people. For some reason the man that checked me in and the man that checked me out were extremely rude. They never once smiled at me or tried to make me feel like a guest at a hotel. There were some problems with my stay and they never said...
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Quiet, spotlessly clean hotel, very quiet and really good value for money. We were staying to go to athletics at the Olympic Stadium which is 2 stops away on the S-Bann. 10 minute walk to Spandau which has a pretty old town - there was a wine festival on while we were there - lots of different German wines and...
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We have just returned from a week's stay at this hotel, good sized rooms and friendly staff. Hotel is about 25 minutes from central berlin by S-Bhan, the local rail system, which was probably at the limit for non car users. If you had a car there was plenty of parking and that would probably have been more convenient.
The...
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