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The Westin Grand Berlin

5.0 of 5
Friedrichstrasse 158 - 164, 10117 Berlin, Germany
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The Westin Grand Berlin
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230 traveller photos
Ranked #33 of 661 hotels in Berlin
4.5 of 5 stars 830 Reviews
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830 reviews from our community

What travellers say about this hotel
  • “Very good” (18)
  • “Brandenburg gate” (16)
  • “Great location” (11)
  • “Unter den Linden” (9)
  • “Breakfast buffet” (7)
  • “Star hotel” (6)
  • “Museum island” (6)
  • “Checkpoint charlie” (5)
  • “Friendly and helpful” (3)
Traveller rating
    468
    279
    57
    21
    5
Only show reviews for Family (55) | Couples (262) | Business (171)
Date Rating
MJCMN
Milwaukee
Senior Reviewer
6 reviews
3 helpful votes
“Such an amazing experience”
5 of 5 stars Reviewed 10 February 2012 NEW

I stayed back in December and still cannot sing the praises of this hotel enough. They really have something special. More

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gadflyparexcellence
new jersey
Contributor
18 reviews
26 helpful votes
“A good hotel with service flaws”
3 of 5 stars Reviewed 31 January 2012

I enjoyed staying in this hotel. Overall, the service, food and attention to detail I found to be on par with best in class hotels. Also, the hotel is very close to many of the main attractions of the city (within walking distance). One important incidence however left a bitter taste in my mouth. Before going to bed one night... More

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Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
6 February 2012

Dear guest, the most important thing to us is: you enjoyed your stay! We thank you very much and for informing in regards to your critical points here on Tripadvisor. Of course we have tried to find out what did happen. Indeed we tried to wake you up in the morning and nobody answers the call. That's why we gave... More

marcnicolas
Luxembourg
Senior Reviewer
9 reviews
6 helpful votes
“Good Old Times”
5 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

Berlin has many great hotels and this is one of them. I stayed for one night at the magnificent Westin Grand at a short trip to Berlin in December. The service at the reception was excellent and helpful. As soon as you step into the lobby the greatness embraces you with it's old style flair.The location of the hotel is... More

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Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
2 February 2012

We thank you so much indeed for your visit here and also for your evaluation - so nice fo us to hear that you were impressed by the hotel and the service. All the more we are like to do our job and to do all for our guests. The Westin Grand Berlin expects you during your next Berlin trip... More

scooterkid
Antwerp, Belgium
Reviewer
5 reviews
“Great Business Hotel in Great Location”
4 of 5 stars Reviewed 29 January 2012

I stayed in the Westin Grand for one night this January, for business during Trade Fairs time - so capacity and Berlin itself was to the full limit.This said the Westin and its staff ensured that the hotel was an oasis of efficient and friendly calm. The hotel is located not far from the action of hip and happening Mitte... More

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Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
30 January 2012

Thank you so much for your your detailed comment. We are happy that you enjoyed your stay in Berlin and our hotel and we regret your inconveniences with heating; of course we will monitoring that issue. We are looking forward to your next visit and will do our utmost to convince you with our service. Yours Westin Grand Berlin Team,... More

chrrul
London, United Kingdom
Contributor
12 reviews
7 helpful votes
“As expected”
4 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

Pretty much as you would expect a Westin to be, only the cleanliness in the bathroom let the hotel down a bit. Pool is on the small side and round in shape, so not very suitable for an extensive morning swim. More

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Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
30 January 2012

THANK YOU SO MUCH for your effort for posting your evaluation here. It ist not easy to fulfil guest expectations in any way and at any time but we do always our utmost. And it is so nice to see, that we were successful. Thank you again and be well until your next stay here with us - your Westin... More

GSP67
Ocean County, NJ
Contributor
17 reviews
23 helpful votes
“Titanic Like”
5 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

Recently stayed at the Westin Berlin during the New Years holiday for 4 nights. I highly recommend this hotel to everyone. Some of the highlights include, great location, tremendous service, breakfast buffet. Can't point to anything negative. I would definitely stay here again. More

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Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
30 January 2012

Dear Guest, to be compared with the Titanic as to be a case sui generis is really complimentary. Thank you so much for your evaluation - we are proud that you were satisfied. Your Westin Grand Berlin Team, Andrea W. More

LKG_11
Geneva, Switzerland
Reviewer
5 reviews
“Great hotel Great Location”
5 of 5 stars Reviewed 24 January 2012

This hotel is indeed grand - I loved the lobby design - a mix of old world and contemporary styles. The hotel is in a fabulous location, 5-10 minutes walking from the Brandenburg Gates, super close to the metro system making it easy to get around the city, and right near a stop for the double decker sight seeing buses.... More

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Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
30 January 2012

Thank you so much indeed for your evaluation. We are pleased that altogether you were comfortable with your stay. And of course we always evaluate guest comments for monitoring our service standard and to improve it. Thank you and come back whenever your travel plans bring you back to Berlin. Yours Westin Grand Berlin Andrea W. More

shur2227
Ottawa, Canada
Senior Reviewer
6 reviews
2 helpful votes
“All in all a great hotel”
4 of 5 stars Reviewed 23 January 2012

My friend and I stayed at the Westin Grand Berlin last summer, and we left with mixed feelings: Some staff members were lovely, others were incredibly rude. The hotel itself is beautiful, and the breakfast(for those staying on executive floors) is quite good, in comparison to other Westin's I've stayed at. The hotel is in the very center of the... More

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Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
30 January 2012

Dear guest, indeed you can experience a lot in Berlin at night too. Our hotel is located the centre of the historical Berlin. But all the interesting locations are not far away and can be reached very easily. It depends on that what you are looking for. If you come back again, please ask our concierge he can give you... More

sbhs
philadelphia, pa
1 review
“bad customer service”
2 of 5 stars Reviewed 21 January 2012

nice hotel but impatient staff with little motivation to please customers. we checked in and they did not have our booked room available, basically made us pay extra to upgrade. neither the westin or spg seemed to mind this was out of the ordinary when we tried to argue this. the concierge was impatient with our questions. More

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Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
24 January 2012

Dear guest, we thank you for staying with us and also for your comments and evaluation. Our commitment is to meet and exceed customer’s expectations and we regret if we could not succeed this aim. As you otherwise like our hotel we would be pleased to get a chance to make it better during your next visit in Berlin and... More

ksiazemati
Warszawa
Top Contributor
85 reviews
29 helpful votes
“Great hotel in center of Berlin”
5 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

The hotel has perfect location - just on exit of metro station Franzosiche Strabe. Form here to Tempelhof is straight way by metro using only 1 line. It is not near the Tegel airport but maybe from new BBI ( Berlin Brandenburg it will be closer). The customer service was very quick and it was not crowdy thanks to their... More

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Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
24 January 2012

We thank you that you were our guest and for the effort to write on that page. It is a great pleasure to see that you enjoyed your stay and we hope we will be your "home in Berlin" again during your next trip to this city. Have a great time. Your Westin Grand Berlin Team, Andrea W. More

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The Westin Grand Berlin Also Known As

  • Westin Hotel Berlin
  • Westin Berlin
  • Berlin Westin
Address: Friedrichstrasse 158 - 164, 10117 Berlin, Germany

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The Westin Grand Berlin
Friedrichstrasse 158 - 164
10117 Berlin
Germany
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