From the moment we arrived, the service was impeccable. When we arrived by taxi we were greeted by name by the doormen (even though we had not even got as far as reception to check in). At check in we were given a glass of prosecco each and then taken to our lovely deluxe room overlooking the inner courtyard. The... More

We love the Kempinski Hotels and staying at its flagship Hotel in Berlin was a “must do”, but we would not do it again! On the positive side, the staff is (as always) trained to please and very welcoming. The food was excellent, be it the wonderful, huge choice breakfast, a simple club-sandwich in the afternoon or the new Sra... More

Top class hotel with service levels beyond expectations. Breakfast spread is also very very good. However, front desk service at times can be a bit aloof but no fault of theirs, just have to explain things more clearly and they will do it for you very effectively and efficiently. Top class!

The hotel was very full on this visit consequently I could not negotiate an alternative view. I was not unhappy with my sixth floor position merely would have preferred a view of the Brandenburgtor. All members of staff are most obliging and no request is dealt with anything but willingness. One evening the service in the Quarre restaurant for dinner... More

I don't think I have ever stayed in a hotel where the levels of service were as exemplary as I found them to be at The Adlon. My stay was relatively brief, well one night to be precise. In that time I enjoyed the opulence of the hotel - but I have stayed in beautiful hotels previously. What sets The... More

I am writing to help everyone else not make the same mistake I did. I stayed at Adlon Kempinski for a week last week and I have never had a worst hotel experience in my life. There was not any "one" thing that the hotel and staff did wrong, but multiple ones. From day one to day six we were... More

Went to visit relatives in Berlin Fr-Sun over Easter weekend. Stayed at the Adlon, our second time there (last was in 2010). From the warm greeting (with Prosecco upon arrival at the front desk) to the check-in desk attendant taking us to our rooms - to the luggage arriving the moment we arrive at the room - the Adlon has... More

I booked the Adlon Hotel, because I heard it had a good reputation. Although it's a good hotel in many respects, I was somewhat disappointed by my experience there. The worst part was the check-in experience. Because I arrived on an early morning flight, I had requested an early check-in. I arrived just before noon on a Sunday. The receptionist... More

For a city hotel the Adlon Kempinski is in the top division. Breakfast buffet and specials excellent; room a good size, well laid out and quiet, which is a real benefit. Why don't other hotels think to have access to the WC from both the room lobby and the bathroom? The facilities were all present and correct, with a spa,... More