I decided to stay at the Sheraton Westpark as it is part of the SPG group and offered very good value. Unfortunately it didnt manage to live up to the expectations I have on Starwood hotels. The check in was a bit strange and the receptionist didnt manage to provide us with access cards so we stayed the first night...
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Hello “Prescriptiondog”,
We read your comment with great attention and would like to share some follow up regarding your main points. Our biggest concern is the Check In that set you off with an unusual first impression. A discussion with our Front Office Management has taken place and the team extends their sincere apologies to you, since this is not...
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So I'm biased toward SPG hotels and decided to try this one. Upgraded to the club floor, I had a most enjoyable stay. I particularly liked that staff tolerated my mangled German, with that usual condescension into English. Had hoped to exercise or run outside but arrived too late for that.
Service in the club lounge was extremely polite and...
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Hello „Pi31415“,
Credits arrived but it’s one for the team of course since they are usually the ones showing you that difference to make you feel special! Too late for a run outside doesn’t mean too late for a possibility to run inside: you will find bikes, treadmills, cross trainers & much more in our newly opened fitness area on...
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We decided to spend the first two nights of our Christmas/New Year holiday at this hotel prior to staying at our son's apartment for the rest of the break.
We opted for a club room which also gave access to the club lounge...a must, if you want to get the best value out of your stay. Check-in was efficient although...
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Hello Patricia,
thank you for the efforts you made in writing this comment. I remember this night exactly along with your story. We discussed the short notice cut off of our energy supplies here in our daily morning meeting and prepared letters fro each room. It is hard to predict your specific problem with this situation, so your story shows...
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Stayed here in Aug 11 for 3 nights, hotel is very well maintained and clean, rooms large and spacious. However the service was lacking, on check in it was smooth, checking out they said they had not charged my card, but it had been by booking.com as it was prepaid and she would not accept that payment so i had...
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Hello “AK7811”,
Your comment took us by surprise since we are aware that Booking is not charging credit cards or issuing credits. Unfortunately we do not have your name and arrival date to investigate more but we would like to apologize for the inconvenience caused. We would appreciate if you contact us directly (westparkmuenchen@sheraton.com) in order to find out more...
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Stayed one night in Sheraton earlier in february on business. Didnt venture out in the evening so can't say how easy it i to get around - used taxi in morning. Food absolutley fine in bar. Breakfast very good next day. Room was modern, clean spaciouys 9with its own desk) and bed really comfortable.Currently free wi-fi. Overall good value for...
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Hello „ChrisMeering“,
Thanks for the compliments. Everything a business traveller needs and now even more: our new fitness area „Sheraton fitness programmed by core performance“ just opened its gates and it would be a pleasure for us to show you around on your next stay! You’ll get more info’s under sheratonfitness in the internet or on our homepage. Pics from...
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The best thing about the Sheraton Westpark is that the location is brilliant. Right next to the U Bahn and S Bahn entrance made it perfect in the snow. Room was clean and spacious with comfy bed.
Walking into the hotel was slightly strange as the revolving doors clearly had a "No Bags" sign on them and pointed to the...
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Hello „nyp09“,
we read your comment with care and apologize for having you leave with a strange feeling. I assure you immediate attention and follow up on the stated issues but for what I could investigate now we had to get our side entrance fixed and didn’t take down the signage (NO BAGS) on our revolving door for that short...
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I was there with his family in 2011, lived there for several days, a very nice hotel with very good location. I liked it very Munich we came back very late, but there was no problem at all because the reception is open around the clock. You can also use the sauna in which to relax loved.
Hello there Iwan,
We liked that you liked us and just wanted to tell you that we are remodelling our wellness area into a very modern fitness area at the moment. The opening will be in March and you can read more about it on our webpage or check our Facebook site for some pictures of the ongoing construction! Reception...
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I have stayed in this hotel several times on business trips and was always very pleased. The staff is friendly, the rooms are big and clean and the spa area gives you a good chance to relax after a day full of meetings.
Since it is directly located at subway station, you can get to the city center within 20...
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Hello "Robirob15",
Just wanting to spread the news to you as well that our spa area is closed at the moment due to renovation and remodelling this area into a great gym. Please check it out on our website to read more about this great holistic program called “Sheraton Fitness programmed by core performance”!
See you soon?
Wolfram, Executive Office
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Attending a trade exhibition at the Munich showground’s this hotel may not be the natural choice. However with the underground station right outside the front door and a less 30 minute journey time it was just right. 15 euro taxi ride to the city centre.
An excellent hotel. Very comfortable well-appointed and well thought out bedrooms, good bar area and...
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Hello „RichardPurley“,
Thanks for this positive comment. The direct connection to the underground enables our guests to reach their destination in the centre quick, comfortable and for low cost. Our branded “Sweet Sleeper” beds provide you the most comfort and a good nights’ sleep before important meetings. Have you noticed our free of charge internet terminals in our lobby “Link@Sheraton”?...
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location: not exactly in the center but the U-Bahn station is in front of the hotel. The best is to buy a day or 3 day trip single or partner ticket. 3 stations to the main train station, not a problem. parking isn´t a problem, one can use the parking of the hotel 20E per day or park on the...
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Hello „Odile R“,
thanks so much for taking time to write this informative comment. To ensure you will not be put into a club room with communication door we would like to update this in your profile in our system here with your permission. Please send us a quick email through the "contact us" option on our homepage if you...
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