It's a privately owned hotel that prides itself on service and being 5 star. The service is very friendly and helpful and was the highlight of my stay. Initially, I had a spacious newly refurbished room with nice wooden floor and a lovely bathroom. Unfortunately, the room was a corner room to the front of the hotel, and the traffic... More

We stayed here for our Anniversary. The common areas are lovely and well appointed. The restaurant was nice, and we enjoyed the piano accompaniment with our meal. The service is top notch and we enjoyed the food. The cost of Internet was high. Off the beaten path, walking in to town was an enjoyable outing. I enjoyed our time there,... More

romms are reasonable. staff are friendly to a point, air conditioning dosent work. More

value for may,excellent service,food,best breakfast, atmosphere old German castle, plenty of antiques,excellent pool & sauna, helpful staff,just great,member leading hotels of the world. More

We booked for three nights but checked out after one night - once we had booked elsewhere. Really disappointing. Although the common rooms in the main building might be interesting - our room (not in the main building) for 214 euros was dark, small and very dated. Like taking a trip back to the 1980's. Cheap carpeting, poor bed and... More

The location of this hotel in the very centre of Heidelberg is superb. It also has a large underground park. The restaurant is one of the best I have experienced in Germany, both for food and service. All the staff throughout the hotel were extremely friendly and helpful. I loved the coutryard where you can sit and relax with a... More

Our room was clean and spacious, but the "queen" bed was actually 2 single beds pushed together with a gap in the middle that did not allow sleeping in the center. These beds are "very' firm and not particularly comfortable. The air conditioning was so weak that we requested a fan. If it had not been provided, we would have... More

Great location in the downtown but the rooms we received are dated as another recent reviewer mentioned. Staff were attentive and genuine interested in our stay. Hotel was surprisingly quiet over the Easter weekend. Breakfast was fantastic but @ 22 EUR each gets expensive for a family of 5 there for a weekend... The pricing model needs to be updated... More

Having now visited this hotel, which some reviewers described in wonderful terms, we were left wondering if we had stayed at a different hotel. Whilst everything is very pleasant and the staff attentive, the hotel is just a little bit old and tired. The rooms were pleasant, but nothing special. The pillows were truly awful and everyone in our group... More