I have stayed here at least 3 times over the past 5 years. Lyon is a great city and more visitors should plan to spend time here. If you want to experience French culture, you will get more of here than in Paris which is more International than French IMO.
Back to the Hilton-So its on the river and half...
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Though not in the city center, the hotel offers great facilities at good prices. The hotel is well maintained and looks very new.
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Dear Traveller,
Thank you very much for staying at our hotel in Lyon and for giving us your encouraging feedback through TripAdvisor.
I am delighted that you enjoyed our service and your stay with us and we hope to have the opportunity to welcome you back very soon.
Best regards from the Hilton Lyon
Marlène Roger
PA to Richard Cuello...
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This is an average Hitlon. The rooms are comfortable and the food is good. I had room service one evening and it was good (not excellent like much of the food in Lyon). The breakfast in the morning was good as well.
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Dear Guest,
Thank you for taking the time to write a response after your recent visit. I’m really pleased to hear that you enjoyed your room and our location between the park and the Rhone! I have read with great interest your comments, and they are valuable to us to improve a quality that we want still increasing.
I look...
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Its location, quality rooms, valet arrive at the reception in charge of the luggage and park the car.
he hotel was situated in a quiet area and exactly where he was a professional salon to attend as an exhibitor.
There were some details to rate the room cleanliness excellent. Do not put a day bed cover, or missing a hand...
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Dear Traveller,
Thank you for comments on Trip Advisor.
We are sorry to learn that you were disappointed with your recent stay at our hotel and we would like to apologize for any possible inconveniences. We always endeavour to offer the highest level of service and it would appear that we failed to meet your expectation.
We do hope to...
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new look and clean hotel with all the expected amenities and a large parking below the hotel
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Dear guest,
I would like to thank you for your comments on Trip Advisor. I will relay with pleasure your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay!
I truly hope to welcome you back in the future.
Kind regards
Marlène Roger
PA to Richard Cuello
Hotel Hilton Lyon
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As a HH Diamond Member I stayed here using points, which is always a good experience. While the property was nice it was a long walk into town. Cabs are very expensive for some reason. If its not raining or too cold the walk is nice but you do feel kind of isolated. Nice view of the river, great service.
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Dear Guest,
Thank you for taking the time to write a response after your recent visit. I’m really pleased to hear that you enjoyed your room and our service !
I look forward to welcome you back to the Hilton Lyon.
Kind regards
Marlène Roger
PA to Richard Cuello
Hotel Hilton Lyon
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Business hotel with bad quality/cost service:
# No free Wifi (very expensive if u need it)
# Breakfast offer very poor ( a simple continental)
# far from downtown
On the other side rooms are clean and some of them got a nice view on the river and the park.
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Dear Guest,
I would like to thank you again for your comments throughout your stay with us and for your participation on Trip Advisor. We did not meet your expectations for which I reiterate my most sincere apologies.
We trust however, that actions taken following our last correspondence have demonstrate our deep regrets and that these do fully satisfy you....
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I find this hotel to have some of the best service of any Hilton property. Very attentive to whatever you may need.
One of the reasons why I selected this hotel is because of the location. If you are driving and want to avoid the traffic and parking on the Presque Isle area, this is the hotel for you. You...
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Dear Guest,
Thank you for taking the time to forward to our attention your feedback regarding your stay with us.
It was a pleasure to note that you were satisfied with the services rendered as well as with the friendly and professional attitude of our team members. Your kind comments will be passed on to them.
Once again, thank you...
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Stayed here on business this week and the staff on check in were very friendly and helpful even though it was very late at night. The rooms are a very good size, newly refurbished and with all the ammenties you could need. It was also nice to have a tea and coffee tray. the bathroom was very clean with a...
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Dear Sir/Madame,
Thank you for selecting the Hilton Lyon for your stay and for taking the time to send us your feedback. We appreciate the comments we receive from our guests, as this is the only way we can find out of our shortcomings and improve the quality of our services.
Look forward to the pleasure of welcoming you back...
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I stayed in Lyon Hilton for 2 nights.
The hotel is clean, decent and in a modern complex. There is the Museum of Contemporary Art next door and a beautiful park just across. The city center is 15 minutes by bus.
However, we paid an amount that you normally would pay to a 5 star hotel and Hilton Lyon is...
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Dear Guest,
Thank you for your kind feedback!
It was a pleasure to see that your husband and yourself enjoyed your stay here at the Hilton Lyon.
All your points, regarding the improvements that need to be made in specific fields and services have been taken into serious consideration and reviewed with my team in order to take necessary action...
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