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All 121 Marseille hotels »

Mercure Marseille Prado

4.0 of 5
11 Avenue de Mazargues, 13008 Marseille, France
Hotel amenities
Mercure Marseille Prado
Ranked #54 of 121 hotels in Marseille
3.5 of 5 stars 75 Reviews
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75 reviews from our community

    Trip type
Traveller rating
    12
    30
    17
    9
    7
Date Rating
Posted by an Accorhotels.com traveller
Roskilde
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 August 2011
1
person found this review helpful

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Stéphanie GRATALOUP, Directeur général at Mercure Marseille Prado, responded to this review
10 October 2011

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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 16 July 2011
1
person found this review helpful

Great service. I forget my toothpaste and the friendly receptionist gave me s miniature without ne having to ask. All the staff have been extremely polite and helpful. Room serviced daily and free soft drinks in mini bar replenished daily. Constant hot ester. Quiet room with good sitcom. Great bed and wonderful pillows . Nr to beaches and metro just... More

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Stéphanie GRATALOUP, Directeur général at Mercure Marseille Prado, responded to this review
3 August 2011

Dear Madam, Dear Sir, I deeply thank you for your comment on in your stay to the hotel Mercure Marseille Prado. I am delighted that the services, and the location brought you complete satisfaction. You were indeed able to, to benefit from a Privilege room with five drinks offered in the mini bar and the provision in room, of a... More

Dublin, Ireland
Contributor
18 reviews 18 reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 16 June 2011

The Mercure Marseille Prado is a very fine hotel, with clean and comfortable rooms. It has all you need, and the staff is really friendly and helpful. The price is scary, but I booked a room on the internet for a third of the price in a sale. And I enjoyed the hotel very much! It is a bit far... More

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Stéphanie GRATALOUP, Directeur général at Mercure Marseille Prado, responded to this review
3 August 2011

Dear Madam, Dear Sir, I am anxious first of all to thank you for having taken time to announce us your remarks on your last stay in the hotel Mercure Marseille Prado. I am really delighted that the services of the hotel brought you complete satisfaction. It is true that we can propose to our customers very interesting rates, according... More

Posted by an Accorhotels.com traveller
Paris
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 May 2011
1
person found this review helpful

The hotel is expensive, not conveniently located, the lobby and public areas are tired, the room was clean but minimalist. Bath tub is dangerous (slippery). Takes time to check in and out as the receptionist keeps answering phone calls (while her colleague is resting an office on the back). Would be acceptable for 60 euros, not 110. More

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Stéphanie GRATALOUP, Directeur général at Mercure Marseille Prado, responded to this review
25 May 2011

Dear Madam, Dear Sir, I thank you for having taken time to announce me your remarks further to your last stay in our establishment. Your comments on the comfort of your room and on the wait for your arrival quite hold attention, I understand your disappointment. The circumstances which led to you to write us do not reflect the professionalism... More

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Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 9 June 2010
1
person found this review helpful

I liked the Mercure Prado, although it was away from the happening Vieux Port. But walking distance from the metro and offering a decent breakfast. The polite staff that could speak in English and understand my broken French :) When they realised that I had skipped dinner and reached the hotel past their fixed dinnertime, the chef was kind enough... More

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Carcassonne
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 25 May 2010

Want a hotel that has uncomforatble beds, lack of sound insulation, poor attention to detail, and even runs out of butter and hot dishes for breakfast! Then this is the place for you! We were woken up every morning by movement in the corridor and general road noise outside, not that we slept as as the beds were between "... More

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devon
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 25 August 2009
1
person found this review helpful

I stayed there twice in early August. The corridor carpet on the 4th floor was disgusting, but the one the 3rd floor had been replaced. Both rooms were clean and did not smell of smoke - not bad for France. The AC could not cope with 30+ heat outside. Breakfast was very good. I would not have been amused if... More

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Netherlands
1 review
2 of 5 stars Reviewed 4 June 2009

A very overpriced hotel, with insufficient maintenance. To sum up my findings: - Non-smoking room smelled like smoke, being blown in via the ventilation system in the bathroom from elsewhere in the hotel. - Aircon did not respond to any of the buttons pressed. - Thick layer of dust on shelves on the wall. - No free WiFi or cable... More

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London
Senior Contributor
33 reviews 33 reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 10 October 2007
1
person found this review helpful

If you are going to a sporting event at the Velodrome - as we were - the hotel is in a good location and less than a 5 minute walk. We picked it based on this. Check in staff generally helpful. Agree with the last review that the corridors are dirty - there was a pile of empty water bottles... More

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Santo Domingo
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 27 July 2007
1
person found this review helpful

My wife and I stayed at this hotel from May 18th until the 21st of this year. The location, although away from the action (Vieux Port), is ok. The metro station is just 5 minutes from the hotel (walking). There are plenty of little pattiseries and restaurants closed by. Le Prado is a very nice residential area, and you can... More

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Additional Information about Mercure Marseille Prado

  • Accor Marseille Prado
Address: 11 Avenue de Mazargues, 13008 Marseille, France
Price range (per night):* INR6,075 - 9,530

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Mercure Marseille Prado
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