We stayed just one night but were very impressed with the comfort, friendliness and efficiency of this hotel. You park just outside the walls of the cite and a small minibus will take you and your luggage to your hotel. A tip - if the weather is nice, let the van take your luggage but walk to the hotel, it's... More

We had just 1 night, but have stayed here before - we enjoyed it so much last time so we came back. What makes this hotel special is the fact you're inside the old city and this is what you're basically paying for. The rooms are a little on the small side, but it's in an old building so its... More

We stayed four nights in this hotel. There are three different buildings and our room was in the Comte Roger building across the street from the main building and reception. The room was small and lacked the character that you might be looking for in a building inside la cité. Nevertheless it was comfortable and clean (we were not in... More

The hotel is IN the castle. You have to leave your car in the free area outside and a mini mini van will pick you up. Otherwise it is impossible to walk around with big luggage.. All narrow pedestrian alleys. The setting beautiful, the attention superb, the rooms small, lack of character, but again you are IN the castle. At... More

Staying within the walls of La Cite is quite an experience. When all the crowds have gone you really feel that you are living in a castle. The hotel is lovely, very atmospheric and comfortable. The annexe rooms lack character but this is more than made up for by the fact that they are set around a lovely garden, which... More

What a great location for exploring the walled city of Carcassonne. Free carparking and picked up and taken to the hotel .What a wonderful, if a little hair raising, going through the narrow streets in small van that picked us up.Staff at the reception where wonderfully helpful. The only disappointing thing was that our bedroom was in an annex and... More

On arrival the reception staff couldn't do more to help, they were completely charming, helpful and very professional but in a relaxed manor. Whilst the room was not large it was really comfortable and well maintained by the housekeeping. Breakfast in the 'breakfast room' was everything you could ask for even as late as 10.30 am..... Again at the front... More

We were touring round France with friends from the USA, and wanted them to experience being in the heart of the old city. We chose the Best Western Le Donjon, and were not disappointed as the welcome on arrival at Reception was warm and efficient. The arrangements for arrival are interesting: vehicles are sensibly prohibited from the old city during... More

We parked outside the very impressive city walls, a cheerful fellow picked us up, charming city, great lobby, a polite and smiling desk clerk (Oscar). But the room was a little small…and there was not one single drawer for storage. The heat was controlled from the desk! While I understand that heat can be problem in shoulder seasons and that... More