Everything was very good except that it was completely impossible to get the receipt correctly written. The problem was thatme and my wife had the room as double occupancy for 7 nights but I wanted to know what would the price be if I stayed alone (i.e. single occupancy) without breakfast. I have still not got any correct receipt. I...
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Hotel is brand new, room are nice, location is fine.
Restaurant is good.
Good stay
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Okay hotel. Great location but service left a lot to be desired.
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My booking F6B-0KB3 for 4 nights was 436.40 Euro without breakfast but I was forced to pay 500.40 Euro including breakfast even if I did'nt eat. I had an conversation and showed my booking but anyway the argueed and said that was'nt "valid"?????
However, I was in hurry for my flight so I had to leave and did'nt have time...
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perfect location , amazing terrace .But breakfast had very poor choice, coffee cold , no fried eggs , croissant not daily ;
pillow and bedlinen smelling tabacco , shower door broken .
This hotel is not 4 stars, just 2 , regarding facilities , bedroom and breakfast .
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Thank you for your comments and want to bring some clarification.
At breakfast, the eggs are fried on request, croissants baked on premises daily. On coffee, the staff must now offer hot coffee, of course.
Our technical department has been notified to repair the shower door.
Please accept our apologies for bedding that smelled like smoke: some clients do not...
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Parking in adjacent public car park was very convenient.
Two members of reception staff were very friendly when I first arrived at midday.
The receptionist on duty at 16.30 when I returned so that my room could be allocated was rude & unhelpful. Our confirmation documents indicated a superior room with a large bed. The receptionist only had superior room...
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A technical problem prevented us to respond to your comments today and please accept our apologies.
We send your comments to our reception staff and will be vigilant in the future on their behavior and function rooms.
However, we are delighted that you enjoyed our renovation, comfort and cleanliness of our rooms and the public parking under the hotel.
sincerely...
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We had booked a really great price for two very nice rooms. The hotel is in a very good location. Our only complaint is that the airconditionning is a bit noisy. The personnel were friendly and helpful (suggested a good local restaurant), and everything was as or better than expected.
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A technical problem prevented us to respond to your comments today. We apologize.
We are delighted that you enjoyed our stay at its rooms, its location in the heart of Bordeaux as well as our staff.
We hope to see you soon
sincerely
Olivier THOMAS
director
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This was the worst ever Mercure I have stayed in. As a silver card holder with A-Club I use the groups hotels on a regular basis. Had this been the first Mercure I had ever stayed in I would never use another - however other Mercures are good and the groups Novotel hotels are great value. Sack the staff and...
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A technical problem prevented us to respond to your comments today. We apologize.
We register your dissatisfaction with your stay in our hotel but would have loved to answer you specifically if you had backed up your comments with concrete examples.
We remain at your disposal to prove our professionalism
sincerely
Olivier THOMAS
director
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